Outreach and Engagement Specialist
About The Position
IOA is on the forefront of revolutionary healthcare models, reshaping the way people can age in place. Our innovative models transform lives, enhance communities, and save healthcare systems millions of dollars. Rather than focusing on archaic outdated design, we strive to consistently question the “status-quo” and create new and more innovative ways to help aging adults and adults with disabilities maintain their quality of life. With over 23 programs, we offer multiple ways to aid seniors maintain their health, well-being, independence and participation in the community, fulfilling our mission. Responsible for outreaching and engaging newly authorized enhanced care management clients with the goal of enrollment to assign to a lead care manager.
Requirements
- Minimum Requirement: One year of experience working with the disabled-adult or underserved population.
- Lived experience in community served and/or with client experience.
- Detail-oriented with successful organizational skills.
- Strong ability to clearly, effectively communicate.
- Bilingual English/Spanish required.
Nice To Haves
- More than one year of experience working in home health care coordination and community-based organizations working with at-risk population
- Experience working with health plan organization and/or community case management programs.
Responsibilities
- Initiate telephonic contact with newly eligible enhanced care management potential clients after authorization received by the health plan.
- Complete face to face visits to enroll clients if they agree to home visit.
- Engage in culturally and linguistically appropriate client services as part of community served by program.
- Responsible for providing education to potential clients and community organizations about program and services provided.
- Obtain consent to receive services and enroll new clients.
- Maintain contact with new enrollees until engagement with lead care manager.
- Ensure accurate and timely documentation in program’s electronic health record of all outreach activity.
- Maintain open communication with supervisor to track referral and enrollment statuses across programs.
- All other reasonably related jobs as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
