Outreach and Engagement Specialist

Brightli • St. Louis, MO

1d

About The Position

Job Summary: The Outreach & Engagement Specialist is responsible for outreach efforts and engagement of clients with opioid use disorders that are primarily receiving medication assisted treatment services (MAT) at one of the System's outpatient programs. Outreach and engagement services may be provided from a variety of locations including remote, onsite, and/or offsite within the community. Essential Job Functions: Maintains caseload of clients with opioid use disorders that are primarily receiving Medication Assisted Treatment (MAT) services, and may not be as engaged in other services offered through the outpatient treatment program in which they are enrolled. Facilitates regular and ongoing outreach to this caseload via telephone, virtual and/or face to face contact with clients. Meet with clients in the community, as needed, to provide necessary resources or services (such as narcan) with the purpose of reducing barriers to access and increasing engagement in services. Facilitates a minimum of two morning and two afternoon/evening group sessions focused on education and support of individuals receiving medication assisted treatment. Ensures accurate and complete documentation of outreach and engagement efforts, as well as individual and group sessions in clients’ electronic health records following DMH/CARF/CSTAR standards. Updates treatment plans, as needed, with applicable outreach/engagement efforts, as well as participation in ongoing support groups. Works in collaboration with the treatment teams at each of the various locations in regards to providing client updates and input to treatment recommendations. This may or may not include attending weekly staff meetings and/or providing information via email. Assists in identifying areas in need of improvement with priority focus on client needs. Attend regularly scheduled individual and team meetings with the Program Director or direct supervisor. Represent the agency in a professional manner and demonstrates interest in long and short term goals and objectives of the company. Other duties as assigned by Program Director, Vice President and/or Executive Team Member. Knowledge, Skills, and Abilities: Basic understanding of the treatment of substance use disorders and the knowledge of the types of challenges and barriers for persons with substance use disorders to access and engage in treatment programs. Possess a working knowledge of and skill proficiency to perform outreach and engagement services. Knowledge of legal requirements and confidentiality laws related to treating mental health and substance use disorders. Ability to establish rapport with the client population. Capable of communicating ideas clearly and effectively both written and verbally. Proficient in computer skills. Strong organizational and time/task management skills. Must be comfortable working with and meeting with clients in the community (home, public location), as needed. Experience and Education Qualifications: Certified Peer Specialist (CPS) AND Community Support Specialist through the State of work. A bachelor’s degree from an accredited college or university in a human services related field (social work, psychology, nursing, education, etc) OR An individual with any four year degree and two years qualifying experience, OR An Individual with any four year combination of higher education and experience, OR An individual with a High School Diploma or equivalent and a minimum of four years of qualifying experience. Certification as a Peer Specialist by the state or meeting minimum requirements necessary to obtain certification as peer specialist within 6months of hire. Be at least 21 years of age. Self identify as a present or former client of mental health or substance use services OR self identifies as a person in recovery from mental health or substance use disorder. Complete a training program and if required, pass a standardized examination. Exceptions to the qualifications listed may be made by the appropriate Executive Team member. Supervisory Requirements: None Employment Requirements: Successful completion of background check including criminal record, driving record, abuse/neglect and fingerprint check. Completion of New Hire Orientation at the beginning of employment. All training requirements including Relias at the beginning of employment and annually thereafter. Current driver’s license, acceptable driving record and current auto insurance Successful completion of DMH Community Support 101 Training within 30 days of hire. Obtainment of First Aid/CPR certification within three (3) months of employment and upon renewal date. Must have reliable means of transportation and proof of valid and current insurance. Extensive knowledge of the policies, procedures, and regulations of the program to which the employee is assigned. Physical Requirements: ADA Consideration - Sedentary work: Exerting up to 10 pounds of force occasionally (exists up the 1/3 of the time) and/or a negligible amount of force frequently (exists 1/3 to 2/3 of the time) to lift, carry, push, or pull, or otherwise move objects, including the human body. Repetitive movements of hands, fingers, and arms for typing and/or writing during work shift. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met. Position Perks & Benefits: Paid time off: full-time employees receive an attractive time off package to balance your work and personal life Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more Top-notch training: initial, ongoing, comprehensive, and supportive Career mobility: advancement opportunities/promoting from within Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness Brightli is on a Mission: A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients. As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace. We are an Equal Employment Opportunity Employer. Places for People is a Smoke and Tobacco Free Workplace. About Brightli Brightli is on a mission: A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance use care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients. We are doing this by forming a new behavioral health organization under new model. Under one parent company, multiple organizations are able to collaborate, share resources and system supports, increase recruiting and retention efforts, increase access to specialized care, and meet the growing demand for behavioral and addiction recovery care. Brightli’s top-line subsidiaries include Burrell Behavioral Health (Burrell), Preferred Family Healthcare (PFH), Southeast Missouri Behavioral Health (SEMO), Firefly, Adult and Child Health, and Places for People. While these organizations operate independently and are governed by separate board of directors, their operations and services benefit from this model. Alone, organizations may be able to navigate the current tumultuous healthcare environment, but we believe that together we can do so much more than survive. Our communities need us now more than ever, and by working together we are ready to answer their call for years to come. Brightli Snapshot 200 locations 4 states 19 subsidiaries and/or affiliates 5k+ employees

Requirements

• Basic understanding of the treatment of substance use disorders and the knowledge of the types of challenges and barriers for persons with substance use disorders to access and engage in treatment programs.
• Possess a working knowledge of and skill proficiency to perform outreach and engagement services.
• Knowledge of legal requirements and confidentiality laws related to treating mental health and substance use disorders.
• Ability to establish rapport with the client population.
• Capable of communicating ideas clearly and effectively both written and verbally.
• Proficient in computer skills.
• Strong organizational and time/task management skills.
• Must be comfortable working with and meeting with clients in the community (home, public location), as needed.
• Certified Peer Specialist (CPS) AND Community Support Specialist through the State of work.
• A bachelor’s degree from an accredited college or university in a human services related field (social work, psychology, nursing, education, etc) OR An individual with any four year degree and two years qualifying experience, OR An Individual with any four year combination of higher education and experience, OR An individual with a High School Diploma or equivalent and a minimum of four years of qualifying experience.
• Certification as a Peer Specialist by the state or meeting minimum requirements necessary to obtain certification as peer specialist within 6months of hire.
• Be at least 21 years of age.
• Self identify as a present or former client of mental health or substance use services OR self identifies as a person in recovery from mental health or substance use disorder.
• Complete a training program and if required, pass a standardized examination.
• Successful completion of background check including criminal record, driving record, abuse/neglect and fingerprint check.
• Completion of New Hire Orientation at the beginning of employment.
• All training requirements including Relias at the beginning of employment and annually thereafter.
• Current driver’s license, acceptable driving record and current auto insurance
• Successful completion of DMH Community Support 101 Training within 30 days of hire.
• Obtainment of First Aid/CPR certification within three (3) months of employment and upon renewal date.
• Must have reliable means of transportation and proof of valid and current insurance.
• Extensive knowledge of the policies, procedures, and regulations of the program to which the employee is assigned.

Responsibilities

• Maintains caseload of clients with opioid use disorders that are primarily receiving Medication Assisted Treatment (MAT) services, and may not be as engaged in other services offered through the outpatient treatment program in which they are enrolled.
• Facilitates regular and ongoing outreach to this caseload via telephone, virtual and/or face to face contact with clients.
• Meet with clients in the community, as needed, to provide necessary resources or services (such as narcan) with the purpose of reducing barriers to access and increasing engagement in services.
• Facilitates a minimum of two morning and two afternoon/evening group sessions focused on education and support of individuals receiving medication assisted treatment.
• Ensures accurate and complete documentation of outreach and engagement efforts, as well as individual and group sessions in clients’ electronic health records following DMH/CARF/CSTAR standards.
• Updates treatment plans, as needed, with applicable outreach/engagement efforts, as well as participation in ongoing support groups.
• Works in collaboration with the treatment teams at each of the various locations in regards to providing client updates and input to treatment recommendations. This may or may not include attending weekly staff meetings and/or providing information via email.
• Assists in identifying areas in need of improvement with priority focus on client needs.
• Attend regularly scheduled individual and team meetings with the Program Director or direct supervisor.
• Represent the agency in a professional manner and demonstrates interest in long and short term goals and objectives of the company.
• Other duties as assigned by Program Director, Vice President and/or Executive Team Member.

Benefits

• Paid time off: full-time employees receive an attractive time off package to balance your work and personal life
• Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more
• Top-notch training: initial, ongoing, comprehensive, and supportive
• Career mobility: advancement opportunities/promoting from within
• Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level