Outreach and Community Engagement Coordinator

Center for Better Aging•Chicago, IL

15h•$45,000 - $60,000•Hybrid

About The Position

The Outreach and Community Engagement Coordinator supports the organization’s outreach initiatives by building strong community relationships, coordinating engagement activities, and supporting program operations. This role provides administrative, programmatic, and event support to outreach, caregiver, and social-connection programs, ensuring high-quality service delivery and strong community presence. The position plays a key role in recruitment, engagement, event coordination, data tracking, and participant support.

Requirements

High School Diploma or GED Equivalent required
1–3 years of experience in community outreach, engagement, program support, or related work.
Experience working with diverse communities and populations is highly required.
Strong interpersonal and relationship-building skills.
Excellent verbal and written communication abilities.
Strong organizational skills with the ability to manage scheduling and event logistics.
Confidence in public speaking and community representation.
Ability to track and organize data effectively.
Comfortable working independently and in a team environment.
Proficiency with MS Office; experience with CRM (e.g., Salesforce) or tracking systems is a plus.
Ability to locally travel frequently throughout the Greater South Side of Chicago and assigned territories for community outreach, partner meetings, and events.
Occasional evening or weekend required for outreach activities
Must have reliable transportation and a valid driver’s license (if driving is required).
Ability to stand and walk for extended periods during community events, health fairs, canvassing activities, and partner engagements.
Ability to lift, carry, and transport outreach materials and event equipment up to 30 pounds (e.g., banners, folding tables, promotional materials, display items).
Ability to set up and break down event booths, including bending, reaching, kneeling, and occasionally light physical setup.
Ability to work outdoors in varied weather conditions during community activations and events.
Ability to sit for extended periods when entering data, preparing reports, or conducting follow-up outreach via phone and computer.
Ability to use standard office and mobile technology, including laptops, tablets, smartphones, and CRM systems (Salesforce).
Ability to communicate clearly and effectively in person and over the phone with community members, partners, and prospective members.

Nice To Haves

Associate or Bachelor’s degree in Communications, Public Relations, Social Work, Community Development, or a related field preferred but not required

Responsibilities

Community Engagement & Partnerships - Build and maintain relationships with community organizations, schools, nonprofits, faith-based groups, and local stakeholders.
Represent the organization at community meetings, outreach events, and community functions.
Identify new partnership opportunities to expand the program reach
Serve as a point of contact for outreach requests and community partnerships.
Administrative & Programmatic Support - Manage outreach calendars, event logistics, materials, and post-event follow-up.
Support tracking and communication of partnerships.
Assist with recruitment and onboarding of caregivers, older adults and program participants.
Attend select community events to professionally represent the organization.
Support data tracking and reporting related to outreach and engagement activities.
Assist in coordination of caregiver and social connection programs.
Caregiver & Social Connection Program Support - Conduct quarterly telephonic outreach to enrolled older adults to complete required assessments and wellness check-ins.
Re-engage inactive participants to support retention and promote ongoing participation.
Assist with recruitment and onboarding of caregivers and older adults into social connection programming.
Maintain accurate tracking of assessments, engagement activities, and participation metrics to ensure grant compliance and reporting requirements
Coordinate logistics for caregiver workshops, Memory Café gatherings, and social connection events.
Support preparation of monthly and quarterly reports related to CVS programming outcomes and engagement data.
Provide support for online/virtual events as needed.
Maintain and update program databases to track attendance, quarterly assessments, and gift card disbursements, including monitoring when funds need loading to participant cards.
Program Promotion & Outreach - Promote programs and services through community outreach, events, and partner networks.
Assist in developing outreach materials such as flyers, presentations, and monthly newsletters.
Coordinate tabling events, workshops, orientations, and community presentations.
Event Planning & Coordination - Plan and coordinate community engagement events, including scheduling, logistics, communication, and event materials, and follow-up.
Provide technical assistance and training support to Faith-Based Initiative program participants
Ensure seamless execution of outreach events and positive participant experiences
Data Tracking & Reporting - Maintain accurate documentation of outreach efforts, partner interactions, participant engagement and event attendance.
Prepare monthly and quarterly reports summarizing progress, outcomes, and key metrics.
Ensure compliance with grant and program requirements
Internal Collaboration - Collaborate with internal teams to stay informed about programs and initiatives.
Provide community insights to help guide program improvement and planning.