Outreach and Closet Coordinator

Boise State University•Boise, ID

24d•$49,733

About The Position

The Outreach and Closet Coordinator (OCC) supports center operations by assisting with customer service experiences at the SCSC front desk, conducts daily operations of the Campus Clothing Closet, designs and oversees closet volunteer experiences, develops internal marketing materials and engages in campus outreach on behalf of the Student Connections and Support Center. Work conducted by this position is informed by student development theory, relevant innovative trends in higher education and university data in order to foster thriving community, contribute to students' sense of belonging, facilitate participation in cocurricular experiences and develop career readiness skills. The Outreach and Closet Coordinator serves as a key member of the Student Connections and Support Center team and provides assistance, as needed, to support departmental and divisional goals. This is a temporary opportunity with an anticipated duration through January 2027. The Student Connections and Support Center offers a range of services for students, including a first generation student program, events to meet other students, confidential support, information on violence prevention and a no-cost Campus Clothing Closet. Entry-level professional with limited or no prior experience to contribute on a project or work team. Incumbent learns to use professional concepts to resolve problems of limited scope and complexity under close supervision while achieving day-to-day objectives. Works on developmental assignments that are initially routine in nature, requiring limited judgment and decision making. This level is typically focused on self-development. Requires theoretical knowledge through specific education and training.

Requirements

Knowledge of: Foundational and modern/current student development theories and how to apply them to practice.
General knowledge of federal and state laws relevant to the role, including FERPA, Clery, Title IX, purchasing, confidentiality of licensed mental health professionals, etc.
Best practices in coordinating programs and services to engage college students.
Ability to: Thrive working both independently and as part of a team, including partnering with professionals from a variety of disciplines and departments to achieve shared goals and advance divisional efforts.
Engage in ethical decision making and navigating complex situations.
Organize and accessibly communicate complex information.
Provide quality customer service experiences and warm referrals.
Think critically and analytically to synthesize information and instructions in the best interests of SCSC and university.
Work in a department that is rapidly evolving services and programs.
Work independently and effectively, apply good judgment, use discretion, resolve conflicts, articulate professionally in writing and in speech.
Prioritize projects, be flexible and quickly pivot efforts, as needed.
Demonstrate strong interpersonal skills, including building rapport with individuals at all organizational levels and networking and connecting with students from a variety of social and economic backgrounds.
Receive and integrate feedback, make data informed decisions and develop process improvements.
Skilled in: Leading groups of students and/or supervising volunteers.
Designing, marketing and offering engaging social and interactive educational programs.
Collecting data on programmatic efforts and services to be used for assessment and reporting.
Computer use, including the latest versions of Microsoft Office Products, Google Email, Canva.
Organizational skills that reflect ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail.
Providing quality customer service experiences.
Bachelor’s Degree or equivalent relevant professional experience.

Responsibilities

Design, facilitate, and assess outreach and community building programs to promote the Campus Clothing Closet (CCC) and SCSC generally.
Develop in-house marketing for social media, fliers, other promotional materials--aligned with brand standards--to promote the SCSC and CCC.
Develop, coordinate, implement and report on special projects as assigned by the Associate Dean of Students.
Keep the closet and processing spaces well organized.
Contribute to SCSC front desk customer service experiences.
Recruit, train, lead and maintain relationships with SCSC/CCC volunteers.
Run analysis on CCC services and initiatives to contribute to reports, make recommendations for service delivery and outreach efforts.
Coordinate processes for donations not usable for the CCC.
Design forms, upgrade data collection processes for closet user records.
Document protocols for CCC operations, including position manual, job aids and volunteer training.
Complete expense requests, identify needs and order supplies to ensure the closet runs smoothly and evolves to better serve student users, volunteers, and donors.
Propose upgrades to departmental processes.
Interpret policies to internal or external customers or staff.
Resolve customer complaints as appropriate.
Network with and maintain relationships with student organization leaders and professional level peers (coordinator staff members) across Student Affairs and Enrollment Management and academic units (ex. Career Services, Student Involvement and Leadership Center, Alumni & Friends, Global Learning, New Student Programs, TRiO, Dean of Students, University Health Services, College of Arts and Sciences, Community Engagement and Belonging and the Atkins Law Closet) to promote student participation in Closet and SCSC efforts.
Maintain a current and strong understanding of programs and services offered by SCSC staff, and campus partners for resource and referral purposes.
Run data and develop reports on trends in Closet service use, volunteering and donations.
Conduct data entry and propose improvements for data organization and synthesis.
Develop and implement Campus Clothing Closet outreach efforts.
Assist university offices and Student Affairs and Enrollment Management units during peak periods such as Bronco Welcome, Residence Hall check in, convocation and commencement.
Perform other duties as assigned.

Benefits

12 paid holidays AND the University is closed between Christmas and New Year's (requires use of 3 vacation days)
Between 12-24 annual paid vacation days for full-time Professional and Classified staff depending on position type and years of service
10.76% University contribution to your ORP retirement fund (Professional and Faculty employees)
11.96% University contribution to your PERSI retirement fund (Classified employees)
Excellent medical, dental and other health-related insurance coverages
Tuition fee waiver benefits for employees, spouses and their dependents

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