Outreach Administrative Specialist
About The Position
Child and Family Guidance Center (CFGC) is seeking a full-time bilingual Outreach Administrative Specialist to join our Enhanced Care Management (ECM) team. Witnessing families strengthen, heal, and improve their lives is one of the most rewarding aspects of this position. Join our dedicated, close-knit team of care managers and make a lasting difference in the lives of children and families. We’re looking for a supportive, creative, and resourceful Outreach Administrative Specialist who will play a key role in connecting families to vital community resources. In this role, you’ll be responsible for initial client engagement, verifying eligibility and insurance, managing documentation, and supporting outreach, billing, and reporting functions. The ideal candidate is personable, proactive, and passionate about helping underserved communities thrive.
Requirements
- Strong interpersonal skills with the ability to build trust and rapport across clients, providers, and teams.
- Highly organized, able to manage multiple priorities and meet deadlines.
- Excellent written and verbal communication skills with strong attention to detail and accuracy.
- Comfortable working independently in and collaboratively within a team.
- Demonstrated cultural competence and experience serving diverse populations.
- Proficient in digital tools and quick to learn new systems in a fast-paced setting.
- Highschool diploma or equivalent required.
Nice To Haves
- Experience in a related role (e.g., Community Health Worker, Medical Assistant, Peer Support Specialist); ECM experience a plus.
- BA/BS degree preferred with minimum 2 years of experience in similar job functions.
Responsibilities
- Serve as the first point of contact for potential clients—responding to inquiries, explaining services, and assessing eligibility.
- Verify client insurance coverage and eligibility prior to care management assignment.
- Accurately collect and enter client data and documentation into designated systems (EHR/MCP).
- Track and report on outreach, engagement, and onboarding activities per ECM standards.
- Coordinate with billing and finance teams to monitor claims, reimbursements, and denials.
- Communicate with managed care plans and providers on referrals and case status updates.
- Maintain timely, compliant documentation and reporting in all systems.
- Participate in regular team meetings, trainings, and external partner sessions.
- Support program evaluation and quality improvement initiatives.
- Ensure all processes align with ECM policies, procedures, and performance goals.
Benefits
- CFGC promotes professional development and a healthy work-life balance
- Educational Assistance Reimbursement
- Great training/learning opportunities with a focus on clinical services
- Supportive, friendly work environment that prioritizes YOU
- Work-life balance – flexible time off policies
- Committees and workgroups that always strive to make CFGC’s workplace culture the best it can be.
- Premier Benefits including medical, dental, vision, life insurance, identity theft protection, Tickets at Work discount services, and even pet insurance policies!
- Employees in this role may be eligible for the Public Service Loan Forgiveness (PSLF) program
- And much more!
- Check out our full benefits summary https://www.childguidance.org/careers
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
