Outpatient Therapy Scheduling Coordinator

Kenneth Young Center • Elk Grove Village, IL

3d • Onsite

About The Position

Kenneth Young Center is a 501(c)(3) not-for-profit dedicated to providing comprehensive outpatient behavioral health services to individuals of all walks of life. Located in the Northwest suburbs of Chicago, we offer a wide range of services including outpatient therapeutic care, recovery-oriented support, community prevention, LGBTQ+ outreach, older adult services, and crisis intervention. Our team welcomes and celebrates unique perspectives and represents the diversity and vitality of our local communities. Join our team to grow in your career while building stronger, healthier communities.

Ken­neth Young Cen­ter offers a robust ben­e­fit pack­age that is high­ly com­pet­i­tive to the mar­ket and offers all full-time employ­ees the following:
403(b) plan with orga­ni­za­tion­al matching
Medical Insurance (Blue Cross and Blue Shield of Illi­nois - BCBS)
Den­tal (BCBS), and Vision Insur­ance (BCBS) with low employee premiums
Long Term and Short Term Dis­abil­i­ty (BCBS), no cost to employee
Flex­i­ble Spend­ing Account (with annu­al rollover)
Basic life insur­ance (50k) paid for by the organization and option for addi­tion­al vol­un­tary cov­er­age for self, spouse, or depen­dents (BCBS)
Incentive program with potential for quarterly bonuses
Opportunity for annual bonus and salary increase (discretionary based on annual KYC financial audit)
Eligibility to participate in the Public Service Loan Forgiveness Program (PSLF)

To fur­ther pro­mote an active and healthy work/ life bal­ance, KYC also offers a gen­er­ous amount of paid time off and staff holidays.
4 weeks of Paid Time Off (With increas­es based on seniority)
8 Paid Orga­ni­­­tion-Wide Hol­i­days
3 Per­son­al Float­ing Hol­i­days annually

JOB SCOPE:

The scheduling coordinator is responsible for scheduling clients with outpatient therapy and medical teams. This includes devising, implementing, and analyzing the scheduling system. Duties involve managing no‑shows, maintaining core schedules, filling appointment slots, managing reschedules and cancellations, and ensuring full schedules

Requirements

• High school diploma required; Bachelor's in Business preferred.
• Experience supporting behavioral health programs preferred.
• Knowledge of EMR systems.
• Computer and smartphone proficiency; strong typing and Microsoft 365 skills.

Responsibilities

• Obtain and update core schedules monthly.
• Schedule clients via in‑person, phone, or electronic methods.
• Follow scheduling guidelines set by management.
• Communicate scheduling changes with providers.
• Quickly backfill cancellations.
• Maintain proper client flow.
• Distribute and collect required forms.
• Implement, explain, and enforce scheduling policy.
• Provide feedback on scheduling issues and improvements.
• Verify client demographics at check‑in.
• Collect co‑pays, payments, and outstanding balances.
• Back up front desk as needed.
• Other duties as assigned

Benefits

• 403(b) plan with orga­ni­za­tion­al matching
• Medical Insurance (Blue Cross and Blue Shield of Illi­nois - BCBS)
• Den­tal (BCBS), and Vision Insur­ance (BCBS) with low employee premiums
• Long Term and Short Term Dis­abil­i­ty (BCBS), no cost to employee
• Flex­i­ble Spend­ing Account (with annu­al rollover)
• Basic life insur­ance (50k) paid for by the organization and option for addi­tion­al vol­un­tary cov­er­age for self, spouse, or depen­dents (BCBS)
• Incentive program with potential for quarterly bonuses
• Opportunity for annual bonus and salary increase (discretionary based on annual KYC financial audit)
• Eligibility to participate in the Public Service Loan Forgiveness Program (PSLF)
• 4 weeks of Paid Time Off (With increas­es based on seniority)
• 8 Paid Orga­ni­­­tion-Wide Hol­i­days
• 3 Per­son­al Float­ing Hol­i­days annually

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED