Outpatient Support Clerk

The Royal Wolverhampton NHS Trust•Wolverhampton, WV

2d•Onsite

About The Position

The Royal Wolverhampton NHS Trust are looking to appoint a proactive and enthusiastic Outpatient Support Clerk within the service. We are able to offer a full time opportunity to the right candidate who will provide effective administrative support to the Community Paediatric Outpatient Support Team at the Gem Centre. The job holder will be required to utilise effective time management skills to undertake a variety of duties associated with scheduling appointments via waiting lists. In addition, the successful candidates will provide cover of our reception area when needed, acting as a first point of contact for patients, families and professionals. The successful candidate will proactively use a range of IT systems including the Trust inhouse patient administration systems, as well as ERS and Microsoft Office including: Word, Excel, Outlook and Teams. Advert Duties will include dealing with referrals into the service, validating waiting lists, booking / changing clinic appointments, administrative work associated with patient attendances, responding to patient enquires both face to face and telephone and covering for colleagues at times of absence. You should have a polite, friendly manner, and be able to deal with sensitive and confidential information professionally. The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve. We are building a workforce that can help us to fulfil our values, improve quality of care for patients, and solve the health care problems of tomorrow. We’re passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients. We are delighted that we have been rated as “Good” by CQC. We have achieved numerous awards; The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020. The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly.

Requirements

effective time management skills
experience using IT systems including Trust inhouse patient administration systems, ERS and Microsoft Office including: Word, Excel, Outlook and Teams
polite, friendly manner
able to deal with sensitive and confidential information professionally

Responsibilities

To accurately input, update and montior patient related information onto the computerised Patient Administration System and any other systems (e.g. ERS, Excel, Outlook) that are used for teams within the Community Paediatrics.
To take action as necessary dealing with all patient queries, to process referrals, book in, cancel, discharge, change or expedite appointments on the Patient Administration System for patients attending clinic either in person or virtual.
Communicate politely and effectively when responding to enquiries from patients, healthcare staff, carers and others.
To be responsible for the security of hospital records and confidential paperwork in the department.
To work closely with GEM Centre staff, to ensure the development of an efficient team to effectively support the Directorate.
To be responsible for the timely processing of all incoming and outgoing mail.
To respond in a professional and sensitive manner when dealing with confidential issues.
Provide an efficient Reception cover at the GEM Centre.
To liaise closely with the Trust Health Records Team on all matters affecting case notes, including the management and retrieval of case notes where necessary.
To process non-clinical letters and documents when required.
To respond to incoming telephone calls and emails in a professional and timely manner.
To take part in the annual appraisal system and attend mandatory training sessions as deemed appropriate by the Directorate.
To assist with the training of newly recruited Outpatient Support staff, including an introduction to working practices and procedures within the Directorate.
Undertake any tasks relevant to the work of the Outpatient Support Clerk which develop as a special requirement of the Directorate.

Benefits

Flexible Working - As a major employer in the Black Country and West Birmingham region we are committed to supporting all employees to achieve a healthy work life balance. We want the Black Country and West Birmingham region to be the best place to work and as such will consider all requests to work flexibly taking into account personal and individual circumstances alongside the needs of the service.

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