Outpatient Psychiatry Medical Assistant
About The Position
Why This Role Matters As a Medical Assistant in Outpatient Psychiatry, you’ll play a critical role in supporting children and adolescents navigating behavioral and mental health challenges—alongside families who rely on compassionate, coordinated care. This is a unique opportunity to work at the intersection of medical and behavioral health in a collaborative, mission‑driven outpatient setting where relationships, trust, and continuity of care truly matter. You’ll support a multidisciplinary care team while building meaningful connections with patients and families, helping create a safe, respectful, and supportive clinical experience every day. Job Responsibilities Patient Care Provide competent clinical and technical support in alignment with CCHMC policies, best practice guidelines, and department needs within an outpatient psychiatry setting. Prepare patients and families for visits by gathering information, supporting rooming workflows, and assisting providers during assessments and visits as appropriate. Support patient care that reflects family-centered care and the medical home model, with particular sensitivity to emotional, behavioral, and developmental needs. Deliver flexible, culturally responsive, and trauma‑informed care that respects the dignity, privacy, and unique circumstances of each patient and family. Partner with families as active participants in care, supporting shared decision‑making and reinforcing education provided by the care team. Customer Service Serve as a patient and family advocate, creating a welcoming, calm, and supportive clinic environment. Respond thoughtfully and promptly to patient and caregiver questions or concerns, particularly those related to behavioral health visits and follow‑up needs. Provide age‑appropriate and family‑appropriate education and guidance as delegated, reinforcing visit expectations and next steps. Demonstrate empathy, professionalism, and emotional intelligence when supporting patients who may be experiencing distress or anxiety. Collaboration & Teamwork Work collaboratively with psychiatrists, psychologists, nurses, social workers, therapists, and administrative staff to support coordinated care. Follow complex direction and workflows while maintaining flexibility in a dynamic outpatient clinic environment. Build positive working relationships and contribute to a culture of respect, trust, and psychological safety. Share knowledge, support peers, and contribute to continuous improvement efforts within the clinic. Data & Documentation Management Accurately manage patient records in accordance with departmental and regulatory standards. Assist with data collection, forms, releases of information, and consent documentation as required. Demonstrate strong attention to detail with timely, accurate documentation and data entry in the electronic medical record. Maintain confidentiality and comply with all privacy and compliance standards, especially related to behavioral health information. Clinical Support & Testing Perform or support delegated clinical tasks within scope and training, as appropriate for the outpatient psychiatry setting. Maintain knowledge of applicable testing, screening tools, and workflows used in behavioral health care. Communicate results or next steps as delegated, ensuring clarity and sensitivity in all patient interactions.
Requirements
- High school diploma or equivalent
- Graduate of an accredited Medical Assisting program with no directly related experience required, OR Completion of a formal medical services training program of the U.S. Armed Forces, OR One (1) year of work experience in a related healthcare role
Nice To Haves
- Experience working in outpatient behavioral health, pediatrics, or family-centered care environments
- Strong interpersonal skills with comfort supporting patients experiencing emotional or behavioral challenges
Responsibilities
- Provide competent clinical and technical support in alignment with CCHMC policies, best practice guidelines, and department needs within an outpatient psychiatry setting.
- Prepare patients and families for visits by gathering information, supporting rooming workflows, and assisting providers during assessments and visits as appropriate.
- Support patient care that reflects family-centered care and the medical home model, with particular sensitivity to emotional, behavioral, and developmental needs.
- Deliver flexible, culturally responsive, and trauma‑informed care that respects the dignity, privacy, and unique circumstances of each patient and family.
- Partner with families as active participants in care, supporting shared decision‑making and reinforcing education provided by the care team.
- Serve as a patient and family advocate, creating a welcoming, calm, and supportive clinic environment.
- Respond thoughtfully and promptly to patient and caregiver questions or concerns, particularly those related to behavioral health visits and follow‑up needs.
- Provide age‑appropriate and family‑appropriate education and guidance as delegated, reinforcing visit expectations and next steps.
- Demonstrate empathy, professionalism, and emotional intelligence when supporting patients who may be experiencing distress or anxiety.
- Work collaboratively with psychiatrists, psychologists, nurses, social workers, therapists, and administrative staff to support coordinated care.
- Follow complex direction and workflows while maintaining flexibility in a dynamic outpatient clinic environment.
- Build positive working relationships and contribute to a culture of respect, trust, and psychological safety.
- Share knowledge, support peers, and contribute to continuous improvement efforts within the clinic.
- Accurately manage patient records in accordance with departmental and regulatory standards.
- Assist with data collection, forms, releases of information, and consent documentation as required.
- Demonstrate strong attention to detail with timely, accurate documentation and data entry in the electronic medical record.
- Maintain confidentiality and comply with all privacy and compliance standards, especially related to behavioral health information.
- Perform or support delegated clinical tasks within scope and training, as appropriate for the outpatient psychiatry setting.
- Maintain knowledge of applicable testing, screening tools, and workflows used in behavioral health care.
- Communicate results or next steps as delegated, ensuring clarity and sensitivity in all patient interactions.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
