Outpatient Coordinator, Behavioral Health

LifePoint Health • Sierra Vista, AZ

5d

About The Position

The Behavioral Health Outpatient Coordinator is responsible for ensuring the efficient, professional operation of outpatient services while delivering a high standard of customer satisfaction and quality patient care. This role oversees non-clinical outpatient staff, office operations, and program processes to ensure compliance with federal and state regulations, licensing requirements, and The Joint Commission (TJC) standards. The Coordinator manages admissions, scheduling, audits, documentation, chart compliance, and data reporting, while supporting clinicians with programming schedules, therapeutic materials, group coordination, and discharge planning. Responsibilities also include maintaining staffing and attendance records, coordinating assessments, certifications, utilization review, billing support, and payer relations, as well as managing family sessions, follow-up care, and referrals. The Coordinator provides exceptional customer service to patients, families, and stakeholders, supports vital signs and screenings as needed, and collaborates closely with clinical, business, and utilization review teams to ensure continuity of care, service coverage, and efficient outpatient operations.

Requirements

• High School diploma or equivalent required.
• Basic Life Support (BLS) certification within 30 days of hire.
• Crisis Prevention Training (CPI) within 30 days of hire prior to patient contact.
• Valid driver's license preferred.
• Must have clerical administrative duties experience.
• Experience in an inpatient unit preferred.

Nice To Haves

• Valid driver's license preferred.
• Experience in an inpatient unit preferred.

Responsibilities

• Ensuring the efficient, professional operation of outpatient services
• Delivering a high standard of customer satisfaction and quality patient care
• Overseeing non-clinical outpatient staff, office operations, and program processes
• Ensuring compliance with federal and state regulations, licensing requirements, and The Joint Commission (TJC) standards
• Managing admissions, scheduling, audits, documentation, chart compliance, and data reporting
• Supporting clinicians with programming schedules, therapeutic materials, group coordination, and discharge planning
• Maintaining staffing and attendance records
• Coordinating assessments, certifications, utilization review, billing support, and payer relations
• Managing family sessions, follow-up care, and referrals
• Providing exceptional customer service to patients, families, and stakeholders
• Supporting vital signs and screenings as needed
• Collaborating closely with clinical, business, and utilization review teams to ensure continuity of care, service coverage, and efficient outpatient operations.

Benefits

• Comprehensive Benefits : Multiple levels of medical, dental and vision coverage for full-time and part-time employees.
• Financial Protection & PTO : Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
• Financial & Career Growth : Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
• Employee Well-being : Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
• Professional Development : Ongoing learning and career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees