Outpatient Coordinator
About The Position
The Outpatient Services Coordinator is responsible for clerical functions of the Intensive Outpatient (IOP) department, including but not limited to, scheduling, pre-authorizations for insurance, checking in and out of patients, follow-up/wellness checks for patients, filing, tracking of census, reception duties, and assisting the Director of IOP and the Business Office as necessary. The person in this position serves as a resource for patients, families, physicians, staff, and visitors as the face of the IOP Front Desk. A critical function of this position is to coordinate flow of information and activities supporting delivery of safe, quality patient care.
Requirements
- High School Diploma or Equivalent
- You should have a current CPR certification when you apply or obtain certification prior to your start date.
- Additionally, you'll complete a "Handle-With-Care" Physical Restraint Technique Training during your orientation.
Nice To Haves
- Ideally, someone with at least 6 months of experience focused on human behavior, psychiatry, psychology, social services, and/or reception/administrative experience in a related field will apply.
Responsibilities
- Communicate pertinent patient information to the clinical team or other appropriate individual.
- Conduct pre-authorizations upon patient admittance for billing and program hours approved
- Coordinate DocuSign Consent Packets
- Maintain IOP Records
- Serve as point of contact for inquiries; direct inquiries as appropriate for timely resolution.
- Enter ordered patient lab work in lab book.
- Promptly collect results of lab work received and forward reports to appropriate licensed staff for timely review and action.
- Track census of patients participating verses those called out or no-show.
- Participates in activities which enhance professional growth and development.
- Upholds the Organization’s ethics and customer service standards.
- Prepare charts for Treatment Team meetings
- Coordinate all Telehealth Services/Appointments (admissions, PE appointments, PHP nursing assessments, clinician Intakes)
- Provide intake appointments to Assessment & Referral and Inpatient staff
- Provide a weekly report of admissions and discharges to Director of Outpatient Services
- Complete Daily Census of Admission and Discharges
- Manage Group Calendars
- Manage various reports to leadership and other stakeholders (i.e., daily wait list reports, outpatient census, intake reports, admission reports, and more…)
- Assist with coordinating staff coverage for treatment activities
- Assist in collaboration with inpatient staff to facilitate step-down process
- Meets with Director Daily to report any delays in admissions of step-down/community referrals
- Provide Training to Case Managers to facilitate the Referral Process
- Improve Intake and discharge process to improve quality and increase safety of clients
- Creates and maintains the IOP treatment team schedule
- Manage Director of IOP, Doctors and Nurse Practitioner Schedules as necessary
- Answer phones and conduct all front desk duties
- Performs related duties as requested.
Benefits
- Paid Time Off over THREE WEEKS of Paid Time Off in your first year!!!
- TUITION REIMBURSEMENT
- Life Insurance
- Short-Term Disability Insurance
- Long-Term Disability Insurance
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Pet Insurance
- Accident Insurance
- 401k Retirement Plan
- Discounted Meals
- Employee Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
