Outpatient Coordinator

Bakersfield Behavioral Healthcare Hospital•Bakersfield, CA

1d•$21

About The Position

The Outpatient Services Coordinator is responsible for clerical functions of the Intensive Outpatient (IOP) department, including but not limited to, scheduling, pre-authorizations for insurance, checking in and out of patients, follow-up/wellness checks for patients, filing, tracking of census, reception duties, and assisting the Director of IOP and the Business Office as necessary. The person in this position serves as a resource for patients, families, physicians, staff, and visitors as the face of the IOP Front Desk. A critical function of this position is to coordinate flow of information and activities supporting delivery of safe, quality patient care. WHAT WE'RE LOOKING FOR: Simply put: HUMANS WHO CARE Though we do need to meet some minimum requirements for the position such a High School Diploma or Equivalent, we're really looking for people who bring their HEART to work. Our patients, our community, and our co-workers RELY on us to be committed to their wellness, Through prevention, intervention, treatment, and education, we can and we will make a difference not just here in Bakersfield, but throughout our extended communities. You should have a current CPR certification when you apply or obtain certification prior to your start date. If you don't have a current CPR certification, upon hire, we'll arrange for the class and pay for your certification. Additionally, you'll complete a "Handle-With-Care" Physical Restraint Technique Training during your orientation. Ideally, someone with at least 6 months of experience focused on human behavior, psychiatry, psychology, social services, and/or reception/administrative experience in a related field will apply. BBHH encourages ALL qualified candidates to apply and will consider an equivalent combination of education and experience to be acceptable for this role.

Requirements

High School Diploma or Equivalent
current CPR certification when you apply or obtain certification prior to your start date
complete a "Handle-With-Care" Physical Restraint Technique Training during your orientation

Nice To Haves

at least 6 months of experience focused on human behavior, psychiatry, psychology, social services, and/or reception/administrative experience in a related field

Responsibilities

Communicate pertinent patient information to the clinical team or other appropriate individual.
Conduct pre-authorizations upon patient admittance for billing and program hours approved
Coordinate DocuSign Consent Packets
Maintain IOP Records
Serve as point of contact for inquiries; direct inquiries as appropriate for timely resolution.
Enter ordered patient lab work in lab book. Promptly collect results of lab work received and forward reports to appropriate licensed staff for timely review and action.
Track census of patients participating verses those called out or no-show.
Participates in activities which enhance professional growth and development. Upholds the Organization’s ethics and customer service standards.
Prepare charts for Treatment Team meetings
Coordinate all Telehealth Services/Appointments (admissions, PE appointments, PHP nursing assessments, clinician Intakes)
Provide intake appointments to Assessment & Referral and Inpatient staff
Provide a weekly report of admissions and discharges to Director of Outpatient Services
Complete Daily Census of Admission and Discharges
Manage Group Calendars
Manage various reports to leadership and other stakeholders (i.e., daily wait list reports, outpatient census, intake reports, admission reports, and more…)
Assist with coordinating staff coverage for treatment activities
Assist in collaboration with inpatient staff to facilitate step-down process
Meets with Director Daily to report any delays in admissions of step-down/community referrals
Provide Training to Case Managers to facilitate the Referral Process
Improve Intake and discharge process to improve quality and increase safety of clients
Creates and maintains the IOP treatment team schedule
Manage Director of IOP, Doctors and Nurse Practitioner Schedules as necessary
Answer phones and conduct all front desk duties
Performs related duties as requested.