Outpatient Clinical Care Assistant - Multispecialty

Cleveland Clinic•Middleburg Heights, OH

1d•Onsite

About The Position

Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as the No. 4 hospital in the nation, according to the U.S. and World News Report. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world. The Outpatient Clinical Care Assistant (OCCA) is a unique and pivotal role at Cleveland Clinic. In this role, you will be working under the supervision of a Registered Nurse (RN) and providers such as Physicians, Nurse Practitioners or Physician Assistants. While taking directions from nurses and providers, you will be providing world-class care to patients throughout your day. Although your daily tasks are site-specific, you will primarily focus on administrative and clinical work in an outpatient setting. Cleveland Clinic provides what matters most: career growth, delivering world-class care to our patients, continuous learning, exceptional benefits and working for an organization that offers many long-term career paths. Join us and experience a culture where opportunities to advance and the support to get there go hand-in-hand.

Requirements

High School Diploma or GED
Basic Life Support (BLS) Certification through the American Heart Association (AHA) with new hire period
One year of recent health care experience in a hospital, ambulatory, homecare, assistant living, nursing home or long-term care setting OR additional formal training/education
Understanding of human anatomy sufficient to perform job duties.

Nice To Haves

Works well in a supportive, collaborative, and fast-paced environment.
Is compassionate, adaptable, and works well in a close-knit team environment.
Is motivated to learn, has critical thinking skills, and has decisive judgement.
Has customer service experience (preferred).
Proficient in the use of electronic medical records

Responsibilities

Provide or assist with basic patient care activities in an outpatient clinic such as rooming patients, taking blood pressures, performing EKGs and assisting with minor procedures.
Meet with patients throughout the day while giving outstanding patient care.
Provide a thorough appointment intake in an organized fashion.
Perform administrative tasks such as responding to refill requests, data collection, and performing patient outreach.
Provide thorough and detailed information to RN or provider.
Complete rooming process, including vitals, height, weight, and completion of intake questions and documents and reports abnormal findings to RN or LIP.
Collect patient specimens, perform Point of Care Testing, and prepare specimens for transport to lab.
Prepare patients for exams, tests and procedures and assist with exams, treatments and procedures using sterile techniques as applicable.
Perform patient treatments as directed, to include the application of heat or cold, simple sterile dressing changes, and application and removal of casts, braces, and splints.
Document in the electronic health record and assists with management of in-baskets and closure of care gaps.
Assist with setting up the clinic for daily operations and closing clinic in accordance with departmental guidelines.
Stock supplies and linens as applicable.
Cleans, monitors expiration dates and restocks dressing supply cart, checks AED units and oxygen tanks, and empties needle boxes using appropriate safety measures.
Maintain all designated work areas in a clean and orderly manner.
Perform administrative or clerical duties as assigned, including filing, reception, scheduling, data entry, patient outreach, and patient registration.