Outpatient Clinic Receptionist

Remedy Behavioral Health•Florence, AL

About The Position

The Outpatient Clinic Receptionist serves as the first point of contact for patients, visitors, and guests, ensuring a welcoming and professional environment. This position is responsible for managing all front desk operations, including answering calls, greeting guests, collecting payments, and assisting clinical staff with daily administrative needs. The Receptionist supports the clinic by maintaining accurate records, performing data entry, and upholding Remedy Behavioral Health’s commitment to compassionate, patient-centered service.

Requirements

High school diploma or equivalent required.
Minimum of 2 years’ experience in an administrative, customer service, or healthcare setting preferred.
Familiarity with EMR/EHR systems (Practice Fusion experience a plus).
Strong organizational and multitasking skills.
Excellent communication and phone etiquette.
Ability to handle confidential information with discretion.
Professional, courteous, and team-oriented demeanor.
Proficiency in Microsoft Office and basic office equipment.
Ability to work independently and prioritize in a fast-paced environment.
Problem-solving and decision-making skills.
Consistent professional appearance and positive attitude.

Responsibilities

Greet and assist patients, visitors, and staff in a professional and friendly manner.
Answer incoming phone calls and route them promptly to the appropriate department or staff member.
Manage daily front desk operations, including appointment check-ins, co-pay collection, and verifying patient information.
Handle incoming and outgoing mail between the clinic and main office.
Maintain patient files, perform data entry, and assist with record reviews as needed.
Provide clerical support to physicians, nurse practitioners, and therapists.
Serve as a cash handler, processing co-pays, outstanding balances, and receipts accurately.
Ensure front office equipment and supplies are maintained and operational.
Support billing and intake functions through accurate communication and documentation.
Uphold a high level of customer service, ensuring patients and families receive compassionate, confidential, and timely assistance.
Maintain professionalism, confidentiality, and compliance with HIPAA and organizational standards at all times.
Assist with other administrative or facility duties as assigned.
Complies with all applicable federal, state, and company policies, including HIPAA, confidentiality, and billing regulations.
Participates in mandatory orientation and compliance training programs.
Promptly reports any concerns or suspected non-compliance issues to appropriate leadership.
Cooperates with monitoring, audits, and investigations as needed.
Participates in quality assurance and process improvement activities as requested.