Clinic Receptionist

William Newton Hospital•Dexter, KS

About The Position

Job Summary: Provides indirect patient care in the office/clinic setting. Greets and registers patients. Verifies patient demographic and insurance information. Performs clerical duties. Meets the communication needs of the patient/family, office/clinic staff and the medical staff. Participates in performance improvement activities.

Requirements

Adheres to dress code standards; appearance is neat and clean.
Completes annual education requirements.
Maintains regulatory requirements, including all state federal and CMS regulations.
Reports to work on time and is scheduled; completes work within designated time.
Wears identification while on duty, uses computerized time system correctly.
Completes in-services and returns in a timely fashion.
Attends staff meetings; reads and returns staff meeting minutes.
Maintains and ensures patient confidentiality at all times.
Complies with all organizational policies regarding ethical business practices.
Communicates the mission, vision, core values, ethics and goals of the office/clinic.
Actively participates in the department’s quality improvement CQI activities, attends committee and management meetings, as appropriate .
Performs department in-services.
Works at maintaining a good rapport and a cooperative working relationship with physicians, departments and staff.
Represents the organization in a positive and professional manner.
Ensure compliance with policies and procedures regarding department operations, fire, safety and infection control.
High School Graduate or equivalent.
One year experience in office setting or hospital setting.

Nice To Haves

Experience with billing and insurance preferred.

Responsibilities

Registers all patients, gives new patients medical forms to complete.
Verifies patient demographic, employment and insurance information.
Explains billing policies, collects co-payments and procedures for self-pay patients.
Schedules new and return appointments; explains registration process and gives directions to new patients; may explain procedure preparation to patients.
Makes referral appointments to specialty physicians.
Answers the telephone in a professional and courteous manner; takes messages; directs calls to appropriate staff members.
Makes diagnostic testing appointments.
Photocopies patient schedule sheets each day, prepares charts for new patients.
Maintains daily patient log, referral and diagnostic logs.
Collects payments and writes receipts.
Maintains a good working relationship with office/clinic staff members and physicians.
Performs other duties as assigned.