Outpatient Care Coordinator- Okeechobee outpatient
About The Position
New Horizons is the largest mental health and addiction recovery provider on the Treasure Coast, serving 15,000 children and adults annually through inpatient crisis services, a 24-hour help line and mobile response team, and outpatient programs conveniently located across Indian River, Martin, Okeechobee and St. Lucie counties. Additionally, New Horizons assists 22,000 students in area schools and collaborates with courts, law enforcement, jails, and hospitals to improve community health. The organization is seeking an Outpatient Care Coordinator to support its psychiatric outpatient team, with a primary focus on medication coordination. This role involves managing refill requests, resolving prescription issues, and ensuring timely follow-up with providers and pharmacies. The position also works in coordination with front office staff to support scheduling, patient communication, and overall clinic flow, while ensuring documentation is accurate and completed on time. The ideal candidate is organized, detail-oriented, and capable of follow-through in a fast-paced environment, joining a supportive team dedicated to quality patient care.
Requirements
- High school diploma or equivalent required
- 1–3 years of experience in a healthcare, behavioral health, or outpatient setting
- Proficiency in Microsoft Office (Outlook, Word, Excel)
Nice To Haves
- Experience with scheduling, referrals, insurance authorizations, or care coordination preferred
- Bilingual skills are a plus
Responsibilities
- Welcome and assist clients in a professional and friendly manner
- When appropriately credentialed, may perform vital signs as directed
- Assist clients with telehealth appointments
- Ensures all medication-related calls are returned within one business day
- Ensures clients receive medications by managing refill requests, resolving prescription issues, and coordinating with providers and pharmacies, without making clinical decisions
- Coordinates client services in collaboration with outpatient psychiatric providers and staff
- Communicates with clients regarding appointments, medications, and follow-up needs
- Works with scheduling staff to arrange appointments
- Enter and maintain accurate information in the EHR
- Complete required forms and documentation
- Uses appropriate forms, both paper and electronic
- Complete FASAMS admissions and quarterly updates
- Ensures documentation is accurate, complete, and timely
- Perform other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
