Outpatient Care Coordinator
About The Position
New Horizons is the largest mental health and addiction recovery provider on the Treasure Coast, serving 15,000 children and adults annually through inpatient crisis services, a 24-hour help line, mobile response team, and outpatient programs across Indian River, Martin, Okeechobee, and St. Lucie counties. They also assist 22,000 students in area schools and collaborate with courts, law enforcement, jails, and hospitals to improve community health. The Outpatient Care Coordinator supports the psychiatric outpatient team, primarily focusing on medication coordination. This involves managing refill requests, resolving prescription issues, and ensuring timely follow-up with providers and pharmacies. The role also coordinates with front office staff for scheduling, patient communication, and overall clinic flow, while ensuring documentation is accurate and completed on time. The organization encourages organized, detail-oriented individuals who can thrive in a fast-paced environment to apply and join a supportive team dedicated to quality patient care.
Requirements
- High school diploma or equivalent required
- 1–3 years of experience in a healthcare, behavioral health, or outpatient setting
- Proficiency in Microsoft Office (Outlook, Word, Excel)
Nice To Haves
- Experience with scheduling, referrals, insurance authorizations, or care coordination preferred
- Bilingual skills are a plus
Responsibilities
- Welcome and assist clients in a professional and friendly manner
- When appropriately credentialed, may perform vital signs as directed
- Assist clients with telehealth appointments
- Ensures all medication-related calls are returned within one business day
- Ensures clients receive medications by managing refill requests, resolving prescription issues, and coordinating with providers and pharmacies, without making clinical decisions
- Coordinates client services in collaboration with outpatient psychiatric providers and staff
- Communicates with clients regarding appointments, medications, and follow-up needs
- Works with scheduling staff to arrange appointments
- Enter and maintain accurate information in the EHR
- Complete required forms and documentation
- Uses appropriate forms, both paper and electronic
- Complete FASAMS admissions and quarterly updates
- Ensures documentation is accurate, complete, and timely
- Perform other duties as assigned
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
