Outpatient Administrative Specialist- Ambulatory Medicine (Nappi)

SUNY Upstate Medical University • Syracuse, NY

29d

About The Position

The Outpatient Administrative Specialist will provide clinical administrative support to assigned ambulatory area. Perform standardized patient check-in and check-out procedures of patients including registration activities such as entering and/or verifying demographic, insurance and/or financial information; generates routine forms and other documentation. Responsible for interviewing patients through registration process to obtain demographic and financial information. Will inform patients of insurance benefits and provide estimate to patient of anticipated "out of pocket" costs of care. Works with/advises patients on insurance carrier requirements including services not covered. Will collect amount due or offer payment plan and/or provide information about financial assistance programs. The Outpatient Administrative Specialist will assist in copay research, mailing patient letters and in person copay discussions. Will also assist with answering phone calls regarding patient information calls, insurance authorizations, patient appointments and other services. Other duties required based on departmental needs.

Requirements

• Associate's degree and two (2) years of related patient financial/insurance services experience in a healthcare related setting or equivalent combination of education and experience required.
• Working knowledge of medical terminology, medical billing/insurance requirements, familiarity with medical coding, and excellent written/oral communication skills required.
• Computer skills and keyboarding are necessary.
• Ability to maintain good public relations with patients, visitors, co-workers and other individuals.

Nice To Haves

• Working knowledge of computer systems such as Epic, Word, Outlook, etc. preferred.
• Knowledge of medical billing requirements and ability to recognize insurance fraud/abuse strongly preferred.

Responsibilities

• Provide clinical administrative support to assigned ambulatory area.
• Perform standardized patient check-in and check-out procedures of patients including registration activities such as entering and/or verifying demographic, insurance and/or financial information; generates routine forms and other documentation.
• Responsible for interviewing patients through registration process to obtain demographic and financial information.
• Inform patients of insurance benefits and provide estimate to patient of anticipated "out of pocket" costs of care.
• Works with/advises patients on insurance carrier requirements including services not covered.
• Collect amount due or offer payment plan and/or provide information about financial assistance programs.
• Assist in copay research, mailing patient letters and in person copay discussions.
• Assist with answering phone calls regarding patient information calls, insurance authorizations, patient appointments and other services.
• Other duties required based on departmental needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees