Outlet Manager (Food Hall)

WarHorse Casino • Omaha, NE

9d

About The Position

The Food & Beverage Manager is responsible for overseeing the daily operations of all assigned Food & Beverage outlets, ensuring exceptional guest service, operational excellence, and financial performance. This role leads and develops front-of-house teams, collaborates closely with back-of-house leadership, ensures compliance with all regulatory and company standards, and drives guest satisfaction through quality service, consistency, and accountability.

Requirements

• High school diploma or GED required
• Minimum of eight (8) years of Food & Beverage experience, including five (5) years in a supervisory or management role
• Proficiency with Microsoft Office Suite or related software
• Strong experience with POS systems, including operational use and programming
• Working knowledge of government health, food service, and hospitality regulations
• Demonstrated experience in financial accountability, budgeting, and cost control
• Position involves selling, serving, or distributing alcoholic beverages and includes comp authority
• Ability to obtain and maintain a Nebraska Gaming License
• Food Handler Certification
• ServSafe Certification
• TIPS Alcohol Certification

Responsibilities

• Practices, supports, and upholds the Mission, Vision, and Values of WarHorse Gaming, LLC
• Schedules, directs, supervises, trains, and develops front-of-house staff for assigned outlets
• Partners with culinary and back-of-house teams to ensure quality, consistency, and timely service
• Ensures compliance with all company policies, internal controls, and applicable federal, state, and local regulations
• Maintains high standards of safety, sanitation, and cleanliness across all assigned areas
• Manages inventory, requisitions, ordering, and proper storage of food, beverage, equipment, and supplies
• Oversees food preparation, portion control, and presentation standards
• Develops and executes promotions and initiatives to drive outlet revenue
• Ensures proper payment, comp authorization, and cash-handling procedures are followed
• Authorizes comp transactions in accordance with company policy
• Conducts inspections of supplies, equipment, and work areas to ensure operational readiness
• Serves as a primary point of contact for guest feedback and resolves service or quality concerns
• Maintains budgets, payroll records, and reviews financial transactions
• Establishes performance expectations and customer service standards for team members
• Controls food, labor, and operating costs to optimize profitability on a daily basis
• Recommends and implements strategies to increase revenue and operational efficiency
• Attends required meetings, trainings, and leadership development sessions
• Promotes positive guest, employee, and public relations
• Performs other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 251-500 employees