Outlet Host/Hostess - Youyu Noodle Bar
About The Position
Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits Job Description: It is the primary responsibility of the host position to be friendly and courteous, while greeting, seating and engaging the guests during their dining experience. Welcome and acknowledge each guest with a smile, eye contact, and a friendly verbal greeting, using the guest’s name when possible Maintain a professional and positive attitude at all times Maintain complete knowledge of the menu offerings Escort guest to their table Monitor the seated guests and respond to guest needs Communicate clearly over the radio to management and other host to ensure that the restaurant operates efficiently Thank guests with genuine appreciation and provide a fond farewell Answer restaurant telephone courteously and efficiently Speak to guests and co-workers using clear, appropriate and professional language Anticipate guests service needs, engage guests in conversation regarding their stay, property services, and area attractions/offerings Move and arrange tables, chairs, and settings and organize seating for groups with special needs with minimal amount of disturbance to other guests. Maintain cleanliness of work areas throughout the shift Notify management of maintenance repair issues Other duties as assigned
Requirements
- Minimum six (6) months of related experience required
- Able to work a varied work schedule to include nights, weekends, and holidays.
- Must have excellent communication skills.
- Be flexible and adaptable to change.
Responsibilities
- Welcome and acknowledge each guest with a smile, eye contact, and a friendly verbal greeting, using the guest’s name when possible
- Maintain a professional and positive attitude at all times
- Maintain complete knowledge of the menu offerings
- Escort guest to their table
- Monitor the seated guests and respond to guest needs
- Communicate clearly over the radio to management and other host to ensure that the restaurant operates efficiently
- Thank guests with genuine appreciation and provide a fond farewell
- Answer restaurant telephone courteously and efficiently
- Speak to guests and co-workers using clear, appropriate and professional language
- Anticipate guests service needs, engage guests in conversation regarding their stay, property services, and area attractions/offerings
- Move and arrange tables, chairs, and settings and organize seating for groups with special needs with minimal amount of disturbance to other guests.
- Maintain cleanliness of work areas throughout the shift
- Notify management of maintenance repair issues
- Other duties as assigned
Benefits
- Medical
- Time Off
- Retirement benefits offered through Local Union Representation
- Free Meals
- Free Uniforms
- Free Parking
- Discounts at Hard Rock properties around the globe
- All team members are eligible to participate in the discretionary annual bonus program
- Training and Leadership development programs
- Wellness programs including onsite information and fitness seminars
- Team Member Resource Groups
- Recognition programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
