Outdoor Pursuits Guide

Montage International

About The Position

Live Your Passion. Add Your Magic. At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application. We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes. If you are an internal applicant, please log into Workday and apply for your application to be considered. Please Click Here to apply internally. Activities Guide SUMMARY The Activities Guide provides a consistently high degree of both friendliness and professionalism while creating both revenue generating and guest enhancement activities This position is responsible for performing daily tasks that align with the department’s long term goals and objectives, uphold Montage Big Sky's Vision, Mission, and Values; supports management and leadership, provides excellent customer service and telephone etiquette, and actively aspires to reach defined goals and objectives. A summary of the duties include, although are not limited to: Ability to teach all guided activities especially mountain biking and hiking. Demonstrate expert knowledge of Big Sky Resort winter and summer; technical background of outdoor equipment; basic local knowledge of animals/landscapes of the Spanish Peaks mountains. Creating personalized guest interactions; ensuring accuracy of the ski rental process; overseeing arrival and departure of all guest equipment; maintaining proper record keeping; and ensuring that department cleanliness and organization standards are met. The Activities Guide will be responsible for both creation and guiding of activities summer and winter. Must be willing to show expert teaching techniques for all guided adventures making the guests feel comfortable and successful at all times. This person will also assist guests to and from ski slopes, and offer insight on local mountain conditions, weather, ski trails, lift access points and dining options on property and around the mountain. This position must become familiar with all services and standards within the hotel. Other: Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required. Upon employment, all employees are required to fully comply with Montage rules and regulations for the safe and effective operation of the hotel’s facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.

Requirements

Must be able to creatively research new program offerings
Must have knowledge of local area
Must have expert knowledge, and not limited to, biking, hiking, snowshoeing, Nordic skiing, all trail systems, and any other activities approved by Manager of Resort Activities
Must be willing to show expert teaching techniques for all guided adventures making the guests feel comfortable and successful at all times
Must be organized
Must be able to speak and understand the primary language(s) used in the workplace.
Requires good verbal communication skills.
Must be able to obtain at a minimum Professional CPR and First Aid. (Wilderness First Responder may be required)
Must have clean driving record and submits to pre-employment requirements
Fitness level must be at a high level while being able to maintain a conversation during all activities
Must be able to stand and exert well-paced mobility for up to 4 hours in length.
Must be able to lift up to 60 lbs. on a regular and continuing basis
Must be able to push and pull carts and equipment weighing up to 250 lbs. frequently
Must be able to bend, stoop, squat and stretch to fulfill all equipment handling tasks
Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity
Requires manual dexterity to use and operate all necessary equipment
Must be able to ride both road and mountain bikes at an advanced level
Must be able to hike for a minimum of two hours at elevation
Must be able to Nordic Ski at intermediate level both skate and classic
Must be able to snowshoe for up to two hours
Must be willing to work outside in all elements for up to 4 hours at a time
High school diploma or equivalent education preferred
2 years of outdoor experience with a strong passion for customer service in recreation within the hospitality industry.
Willingness to obtain at a minimum Professional CPR and First Aid. (Wilderness First Responder may be required) and any ski certification required.
All employees must maintain a neat, clean and well-groomed appearance per Montage standards

Responsibilities

Ability to teach all guided activities especially mountain biking and hiking.
Demonstrate expert knowledge of Big Sky Resort winter and summer; technical background of outdoor equipment; basic local knowledge of animals/landscapes of the Spanish Peaks mountains.
Creating personalized guest interactions; ensuring accuracy of the ski rental process; overseeing arrival and departure of all guest equipment; maintaining proper record keeping; and ensuring that department cleanliness and organization standards are met.
Responsible for both creation and guiding of activities summer and winter.
Show expert teaching techniques for all guided adventures making the guests feel comfortable and successful at all times.
Assist guests to and from ski slopes, and offer insight on local mountain conditions, weather, ski trails, lift access points and dining options on property and around the mountain.
Become familiar with all services and standards within the hotel.
A role model for creating personalized guest interaction using the guest name, with a smile and eye contact along with taking full ownership of all guest requests.
Must have up to date knowledge of all local events
Continued training of Compass Associates
Uphold the Montage standards
Ability to drive revenue through enriching outdoor programming
Ability to create great relationships with Concierge Team who assists in selling activities