On Call Outdoor Sports Guide
About The Position
Canyon Ranch® has been a trailblazer and an industry-leading proponent of the wellness lifestyle since its founding in 1979. Canyon Ranch has imparted integrative expertise to millions of guests, with established wellness destination resorts in Tucson, Arizona and Lenox, Massachusetts. At these acclaimed properties, guests can achieve their goal of living younger longer. In addition, Canyon Ranch operates North America’s largest day spa at The Venetian® hotel in Las Vegas, Nevada. Canyon Ranch is a recipient of Travel + Leisure’s Best Spa Award, as well as the Condé Nast Traveler Best Destination Spa Award. Most recently, Canyon Ranch was honored by the MICHELIN Guide as the top wellness hotel and #1 resort in the Americas. with the Tucson and Lenox resorts having received prestigious MICHELIN Keys recognizing excellence in hospitality.
Requirements
- High school diploma or GED required; 2+ years of experience in guiding, recreation, sports, or customer service preferred.
- Must be 21 years or older with a valid state driver’s license and a clean driving record for the past 3 years.
- Flexible schedule with availability on-call, weekdays, weekends, and holidays; work is physically strenuous and performed outdoors.
- Strong interpersonal skills required; must enjoy engaging with guests and facilitating conversation easily.
- Required certifications: First Aid within 90 days (Wilderness First Aid preferred), MA driver’s license meeting Group A requirements, and ACCT Facilitator Training if leading ropes course activities.
Responsibilities
- Serve as an ambassador of fun, engaging guests, keeping them entertained and safe during outdoor sports and activities.
- Lead and instruct guests in proper operation, safety, and techniques for biking, hiking, and other outdoor programs, ensuring all safety requirements are followed.
- Operate 15-passenger vans and trailers safely, following all traffic rules and Canyon Ranch protocols, including fueling and vehicle care.
- Maintain and prepare all Outdoor Sports (ODS) equipment, perform pre- and post-event setup and cleanup, and ensure work areas are clean and organized.
- Deliver exceptional guest service by monitoring participation, adapting activities to guest needs, and fostering a positive, professional experience.
- Collaborate effectively with team members, taking direction from supervisors and adhering to departmental operations and Canyon Ranch guest service standards.
Benefits
- Use of services and facilities including the spa, fitness classes, lectures, and overnight stays at all Canyon Ranch locations nationwide.
- A supportive, collaborative work environment with opportunities for professional growth.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
