Outdoor Hospitality Specialist

Pool Attendants of America•Charlotte, NC

12h•Onsite

About The Position

Pool Attendants of America is seeking an enthusiastic and dedicated Outdoor Hospitality Specialist to join their dynamic team. This exciting role offers the opportunity to work in vibrant outdoor settings, providing exceptional service and ensuring a memorable experience for all guests. As an Outdoor Hospitality Specialist, you will be the face of the company, responsible for creating a welcoming and safe atmosphere around pool and recreational areas. The ideal candidate will have a passion for customer service, a keen eye for detail, and the ability to maintain high standards of cleanliness, safety, and guest satisfaction. This role combines elements of hospitality, safety monitoring, and event support, requiring flexibility, strong communication skills, and a proactive mindset. Join Pool Attendants of America and become part of a team that values professionalism, teamwork, and cherished customer experiences on sunny days and in great outdoor environments. Whether ensuring guests have everything they need or responding to safety concerns, your contribution will play a crucial role in upholding the company's reputation for excellence in outdoor hospitality. If you thrive in energetic, fast-paced settings and enjoy interacting with people, this position offers a rewarding and fun career path. Candidates must be 18 years of age or older.

Requirements

All applicants MUST be 18 years of age and over.
Background checks will be conducted for each applicant.
Validation of I-9 will be required. For example - State ID/Driver's License and Social Security Card or US Passport.
No Work Visas will be accepted.
Excellent communication and interpersonal skills to effectively engage with guests and team members.
Ability to remain calm and professional under pressure and during emergency situations.
Strong attention to detail with a commitment to maintaining high cleanliness and safety standards.
Physical ability to walk, stand for extended periods, and perform light lifting when necessary.
Flexibility to work various shifts, including weekends and holidays, in an outdoor environment.

Nice To Haves

Previous experience in hospitality, customer service, or a related outdoor role is preferred.
Basic knowledge of first aid and CPR certification is highly desirable, or a willingness to obtain certification.

Responsibilities

Greet and welcome guests upon arrival at the pool and recreational areas in a friendly, professional manner.
Monitor guest safety of guests by enforcing pool and outdoor area rules and regulations at all times.
Maintain the cleanliness and organization of poolside and outdoor hospitality spaces, including seating, cabanas, and amenities.
Assist guests with any needs, including providing towels, umbrellas, or information about facilities and services.
Respond promptly and effectively to any guest concerns or emergencies while following company protocols.
Collaborate with team members to prepare and set up outdoor hospitality events and activities as needed.
Conduct routine safety checks and report any hazards or maintenance issues to management promptly.