Outdoor Adventures and Culture Supervisor
About The Position
The Four Seasons Resorts Lāna’i is looking for an Outdoor Adventures and Culture Supervisor who shares a passion for excellence and who infuses enthusiasm into everything they do. Our teams’ have the opportunity to shape our guest experience by providing exceptional knowledge of the Resort and exemplifying the Golden Rule in each interaction. Work authorization required. The Outdoor Adventures and Culture Supervisor is responsible for assisting the Culture and Outdoor Adventures Manager in all aspects of the operation to include overseeing the safe, informative, and enjoyable operation of cultural Jeep and UTV off-road tours, managing guides and equipment, ensuring adherence to safety regulations, and serving as a central point of contact for guests and internal staff.
Requirements
- Successful candidate must possess legal work authorization in United States
- Ability to stand for extended periods, lift up to 50 lbs, and push/pull as needed during shifts.
- Able to work in a wide range of environmental and physical conditions
- Weekend and Holiday availability required.
- Leadership and Communication: Strong interpersonal skills managing and motivating staff, along with excellent communication with guests and management.
- Cultural Knowledge: A solid knowledge of Hawaiian culture and local history is essential for providing educational tours.
- Vehicle Operation: Proficiency in operating UTVs and/or similar vehicles, including performing basic checks and minor repairs.
- Outdoor Experience: Ability to work outdoors in various weather conditions and perform physical tasks, such as lifting equipment.
- Organization: Strong time management and organizational skills to manage multiple aspects of tour operations.
- Problem-Solving: The ability to assess situations and provide timely solutions for issues that may arise.
Responsibilities
- Staff Management: Train, mentor, and monitor tour guides and other staff to ensure adherence to safety protocols and high-quality customer service.
- Tour Logistics: Plan and manage tour itineraries, manage tour timing, and ensure smooth transitions between stops.
- Safety and Compliance: Enforce safety regulations, instruct guests on proper vehicle operation, and conduct safety checks on equipment and facilities.
- Equipment Management: Conduct pre- and post-trip vehicle inspections, troubleshoot minor mechanical issues, and maintain the condition of vehicles and other tour equipment.
- Guest Experience: Provide engaging and educational content about the local history, culture, and environment.
- Incident Response: Respond to emergencies, handle guest complaints or concerns, and report any accidents or injuries to management.
- And More!
Benefits
- 100% Employer contributed Medical, Dental, and Vision benefits
- Competitive wages and other benefits (Retirement Plan, Wellness Credit, etc.) as well as Paid Time Off & Holiday Pay
- Inclusive and diverse employee engagement & recognition events all year-round
- Complimentary stays and exclusive discounts at Four Seasons Worldwide
- Complimentary Employee Meals & Dry Cleaning for Employee Uniforms
- Owner subsidized on-island housing, inter-island airfare to Oahu and other resources
- Comprehensive learning and development programs to help you master your craft
- Energizing Employee Culture where you are encouraged to be your true self!
- And so much more!
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
