Outbound Telemarketing Supervisor
About The Position
We are seeking a hands-on Outbound Telemarketing Supervisor to build, lead, and scale an internal sales development team focused on ATM placement and lead generation. This role is responsible for recruiting, training, and managing a team of outbound callers who generate qualified leads and appointments for the ATM sales organization. The ideal candidate has 1–2 years of ATM ISO experience, understands high-volume outbound environments, and can drive consistent pipeline generation through disciplined activity management. This is an onsite leadership role within a fast-growing ATM company, offering the opportunity to build a team from the ground up and directly impact revenue growth.
Requirements
- 1–2 years of experience in the ATM ISO industry
- Prior experience in: Outbound telemarketing Call center or inside sales environments
- Demonstrated ability to: Meet or exceed activity and lead generation targets Train or mentor junior team members
- Strong understanding of: ATM placement sales process Merchant acquisition strategies
- High level of organization, accountability, and communication skills
Nice To Haves
- Previous supervisory or team lead experience
- Experience building or scaling an outbound sales team
- Familiarity with: CRM systems (e.g., Salesforce, HubSpot, or similar) Auto-dialers and call tracking software
- Background in merchant services or payments industry
- Player-coach mindset (leads by example)
- Highly disciplined and metrics-driven
- Strong communicator with coaching ability
- Thrives in a high-volume, performance-based environment
- Motivated to build systems, teams, and scalable processes
Responsibilities
- Recruit, hire, and onboard outbound telemarketing representatives
- Develop scripts, call flows, and objection-handling frameworks specific to ATM placements
- Train team members on: ATM value proposition Target markets (retail, c-store, independent merchants) CRM usage and call tracking
- Set and manage daily/weekly KPIs: Call volume Contact rate Lead conversion Appointment setting
- Monitor calls and provide real-time coaching and feedback
- Implement accountability structures and performance improvement plans as needed
- Oversee outbound campaigns targeting: Retail businesses Convenience stores High-traffic merchant locations
- Ensure consistent delivery of qualified leads to field sales team
- Refine targeting lists and outreach strategies to improve conversion rates
- Track and report on team performance metrics and pipeline contribution
- Maintain CRM integrity and reporting accuracy
- Collaborate with sales leadership to align on lead quality and conversion outcomes
Benefits
- Opportunity to build and lead your own team from the ground up
- High-impact role directly tied to company growth
- Fast-paced, entrepreneurial environment
- Clear path to advancement into sales or operations leadership
- Work onsite with leadership in a growing ATM company
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
11-50 employees
