Outbound Supervisor

Cresco Labs • Joliet, IL

2d • $60,000 - $65,000

About The Position

COMPANY OVERVIEW Cresco Labs is one of the largest public, vertically integrated, multistate operators in the cannabis industry. Our portfolio of in-house cultivated and manufactured brands features some of the highest quality, most awarded and most popular cannabis products in America. With dozens of locations nationwide, our owned and operated Sunnyside® dispensaries provide a welcoming, positive, judgement-free place to shop for anyone at any point on their cannabis journey. Founded in 2013, Cresco Labs’ mission is to normalize and professionalize cannabis through our passionate employees. As stewards of the cannabis industry, our teams are constantly focused on supporting the needs of our fellow colleagues, consumers, customers, and communities alike. With a focus on Social Equity and Educational Development, our SEEDTM initiative ensures that our company reflects the communities in which we serve, ensuring equal opportunity for all to have the knowledge and resources to work in and own businesses in cannabis. At Cresco Labs, we aim to revolutionize and lead the nation’s cannabis industry with a focus on quality and consistency of product, and to bring legitimacy to the industry with the highest level of integrity and professionalism. If you’re interested in joining our mission, click the below links to join our team today! MISSION STATEMENT At Cresco, we aim to lead the nation’s cannabis industry with a focus on regulatory compliance, product consistency, and customer satisfaction. Our operations bring legitimacy to the cannabis industry by acting with the highest level of integrity, strictly adhering to regulations, and promoting the clinical efficacy of cannabis. As Cresco grows, we will operate with the same level of professionalism and precision in each new market we move in to. SCHEDULE Tuesday - Saturday, 7:00am - 3:30pm

Requirements

• 1–3+ years of experience in logistics, fulfillment, inventory management, or related field
• Strong attention to detail and ability to follow strict policies and procedures
• Experience with inventory control, order fulfillment, and compliance processes
• Ability to manage multiple priorities in a fast-paced environment
• Strong organizational, time-management, and problem-solving skills
• Effective communication and teamwork skills
• Proficient in MS Office, inventory/order management systems (Metrc, Canix, Portal) as well as Logistic systems (Onfleet, Wheels, Azuga)
• Ability to lift up to 50 lbs and perform physical tasks as required
• Ability to stand, sit, and perform repetitive tasks for extended periods
• Comfortable working around plant material (pollen/dust exposure)
• Must be 21 years of age or older to apply
• Must comply with all legal or company regulations for working in the industry

Nice To Haves

• Experience in a distribution or highly regulated environment preferred
• Prior experience leading or training team members preferred

Responsibilities

• Oversee daily outbound logistics and order fulfillment operations, including order release, unit pick sheets, labeling, stagging, manifesting, and delivery coordination
• Prepare and optimize delivery routes and schedules based on customer schedule, inventory availability, and operational efficiency
• Accurately generate, audit, and maintain manifests and delivery documentation in compliance with state regulations
• Create and apply compliance labels; verify all products meet packaging, labeling, and regulatory requirements
• Confirm product counts and ensure all items match manifests to prevent discrepancies, rejections, or customer complaints
• Lead, coach, and train logistics and fulfillment staff; ensure adherence to SOPs, safety standards, and compliance requirements
• Monitor and report key performance metrics such as order accuracy, on-time delivery, and productivity
• Maintain records including KPIs, process documentation, manifests, training logs, safety reports, and customer service logs
• Ensure compliance with all federal, state, and local regulations governing transportation, warehousing, and distribution
• Safeguard logistics operations by enforcing security procedures and protocols
• Collaborate cross-functionally with Distribution Operations, Sales, Material Handling, and Transportation teams
• Manage logistics and operating costs while identifying opportunities for efficiency improvements and cost savings
• Investigate and resolve customer delivery issues; initiate corrective actions as needed
• Fill in for Delivery Drivers as necessary to ensure uninterrupted service

Benefits

• Cresco Labs is proud to offer eligible employees a robust offering of benefits including, major medical, dental and vision insurance, a 401(K)-match program, FSA/HSA programs, LTD/STD options, life insurance and AD&D.
• We also offer eligible employees paid holidays and paid time off.
• Other rewards may include annual discretionary bonuses, stock options as well as participation in our employee discount program.
• Benefits eligibility for permanent positions may vary by full-time or part-time roles, location, or position.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed