Outbound Student Advisor

RRC•Pleasant Grove, UT

1d•$17

About The Position

We are seeking people who are passionate about helping others, thrive in a fast-paced environment, and can communicate effectively with empathy and professionalism at all times. The Outbound Student Advisor engages prospective students through outbound outreach efforts and guides them through the enrollment process for our career-focused medical training programs. You'll be expected to act as a trusted advisor, understanding each prospective student's career goals and aligning them with the right programmatic path.

Requirements

1+ years of outbound sales, customer service, or call center experience.
Strong verbal and written communication skills with a professional and empathetic phone manner.
Proven ability to meet or exceed sales targets.
Experience using CRM systems (e.g., Salesforce, HubSpot) and basic office software (Microsoft Office, Google Suite, etc.)
High school diploma or equivalent.
Writing sample (for student-facing emails).

Responsibilities

Conduct high-volume outbound calls, texts, emails, website forms, and chat in a prompt, courteous, and professional manner to engage and enroll prospective students and respond to inquiries in a timely manner.
Guide students through the admissions process, from initial interest to enrollment, using a consultative, personal, and ethical approach.
Clearly communicate program features, career possibilities, tuition information, and enrollment steps.
Manage any follow-up conversations necessary.
Maintain accurate, real-time documentation of all interactions in the CRM system.
Collaborate closely with student services, marketing, and third-party to ensure a seamless customer experience.
Meet or exceed individual enrollment and outreach targets while maintaining student satisfaction and compliance standards.
Continuously develop knowledge of program offerings and industry trends in healthcare and allied health professions.
Respectful, honest, and ethical communication at all times.
Commitment to protecting student privacy and handling information with discretion.
Fostering a supportive and encouraging experience for every prospective student.