Outbound Strategy Manager

OneMain Financial • Wilmington, DE

4d • Hybrid

About The Position

The Outbound Strategy Manager plays a vital role in leading the design and execution of outbound contact strategies that drive campaign effectiveness, operational efficiency, and regulatory compliance. This role not only owns the development of dialing logic and contact plans but also leads a team responsible for campaign planning, performance analysis, and cross-functional alignment. The Strategy Manager ensures that contact attempts are optimized across platforms and business units, while fostering a team culture focused on precision, innovation, and results. The successful candidate will have deep experience in outbound dialing operations, strong leadership capabilities, and a demonstrated ability to translate business goals into executable contact strategies.

Requirements

• HS Diploma or GED
• 5+ years proven people leadership experience, including coaching, performance management, and team development of remote TMs.
• Deep understanding of outbound dialing mechanics and KPIs.
• Strong analytical mindset with the ability to draw insights from data and drive strategic adjustments.
• Excellent communication and collaboration skills across business, technical, and executive stakeholders.
• Familiarity with compliance regulations and ethical dialing practices.

Responsibilities

• Lead a team responsible for dialing logic, pass planning, and performance evaluation.
• Design and oversee dialing strategies across platforms and lines of business (legacy + CCaaS).
• Analyze campaign performance metrics (e.g., contact rate, RPC, abandonment, penetration) and adjust strategies accordingly.
• Define dialing windows, segmentation rules, suppressions, and retry logic.
• Collaborate with campaign execution, analytics, compliance, and operations to ensure strategy alignment and execution readiness.
• Communicate strategic direction and changes to business partners and executive leadership.
• Provide coaching, feedback, and development support to team members; manage performance reviews and workload prioritization.

Benefits

• Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
• Up to 4% matching 401(k)
• Employee Stock Purchase Plan (10% share discount)
• Tuition reimbursement
• Paid time off (15 days’ vacation per year, prorated based on start date)
• Paid sick leave as determined by state or local ordinance (prorated based on start date)
• 11 Paid holidays (4 floating holidays, prorated based on start date)
• Paid volunteer time (3 days per year, prorated based on start date)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees