Outbound Manager

Razorjack Recruiting•Bowling Green, KY

10d

About The Position

The Outbound Manager leads all outbound distribution operations at the Bowling Green facility, overseeing a team of 85+ associates and reporting directly to the DC Manager. This role ensures on-time, accurate, and cost-effective shipping while driving safety, quality, and continuous improvement initiatives in alignment with the overall DC strategy.

Requirements

Proven leadership (5+ years) experience managing outbound or shipping-focused warehouse operations.
Strong analytical, problem-solving, and operational planning skills.
Experience with inventory and workflow management systems ( SyteLine currently used ).
Demonstrated ability to drive safety, quality, and continuous improvement initiatives.
Exceptional communication and team leadership skills, with experience managing supervisors and frontline associates.

Responsibilities

Outbound Operations Leadership: Oversee all outbound activities, including order fulfillment, packing, staging, and shipping.
Implement and maintain standard operating procedures (SOPs) to ensure operational accuracy, compliance, and quality.
Manage outbound inventory processes in coordination with inbound operations to optimize workflow and reduce discrepancies.
Performance Management & Metrics: Monitor and report on key performance indicators (KPIs) including on-time shipments, order accuracy, cost per shipment, productivity, and safety.
Identify and implement process improvements, operational efficiencies, and cost-reduction initiatives based on data analysis.
Review weekly operational reports and address anomalies or performance gaps promptly.
Team Leadership & Development: Lead, mentor, and motivate outbound supervisors and associates to achieve operational and strategic goals.
Conduct performance evaluations, training sessions, and coaching to foster engagement, development, and accountability.
Manage staffing, scheduling, and overtime to meet dynamic business demands.
Safety, Quality & Compliance: Ensure all outbound operations meet quality standards and regulatory requirements.
Maintain proper use, safety, and maintenance of warehouse equipment including forklifts, pallet jacks, and conveyors.
Conduct safety audits and implement corrective actions to maintain a safe and compliant working environment.
Collaboration & Communication: Partner closely with inbound operations, purchasing, and DC leadership to ensure smooth workflow, resolve discrepancies, and support new product introductions.
Provide regular operational updates, performance metrics, and improvement initiatives to the DC Manager.