Outbound Sales Specialist

Theodore Roosevelt Medora Foundation • Medora, ND

1d • Onsite

About The Position

Summary/Objective
The Outbound Sales Specialist plays a key role in creating memorable experiences for guests by connecting them to Medora’s premier shows, lodging, and packages. This position focuses on proactive outbound sales while supporting inbound inquiries, ensuring every interaction reflects the mission to “Make Magic” for customers and the Theodore Roosevelt Medora Foundation (TRMF).

Requirements

• Excellent verbal and written communication skills.
• Strong interpersonal skills with focus on creating positive guest experience
• Comfortable using ticketing systems, CRM software, and basic computer applications (training provided)
• Ability to manage call blocks, document activities accurately and follow established processes
• Motivated by goals and performance metrics; maintains persistence and focus
• Represents Medora with enthusiasm, positivity, and a commitment to making magic for guests
• Works well with cross-functional teams to achieve shared goals
• 1-3 years of sales experience, with focus on outbound calling preferred
• Experience in customer service, hospitality, or ticketing systems is a plus
• High School Diploma or equivalent required
• Associate’s or Bachelor’s degree in Business, Marketing, Hospitality or related fields preferred

Nice To Haves

• Experience in customer service, hospitality, or ticketing systems is a plus
• Associate’s or Bachelor’s degree in Business, Marketing, Hospitality or related fields preferred

Responsibilities

• Plan and execute daily call blocks to past guests, leads, and target businesses; nurture relationships and close sales for ticketed events in Medora
• Attach?appropriate packages?to each sale; present value and handle objections.?
• Prospect and close bulk orders with companies; support ongoing?business member?utilization?with Business Membership Officer?(codes, redemptions, scheduling).??
• Handle inbound calls/chats during assigned rotations; convert service inquiries into sales.?
• Execute ticket promotions and?sold-out?strategies on designated dates using our ticketing platform??
• Document activity in?our Customer Relationship Management software, follow scripts and compliance guidelines, manage payment/refund rules?
• Partner with Group Event Services, Membership Coordinator on bulk ticket days and “sold-out” initiatives.??

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED