Outbound Ops. Supervisor

Cart.com • Dallas, TX

1d • Onsite

About The Position

The Outbound Operations Supervisor is a key leadership role within a multi-client 3PL distribution environment, responsible for overseeing outbound functions including picking, packing, kitting, and order fulfillment. This role ensures outbound operations meet client service level agreements (SLAs) with speed, accuracy, and efficiency. The supervisor leads and supports a team of associates, helping to drive performance, maintain operational flow, and uphold quality standards. Success in this role requires a hands-on, results-driven leader who thrives in a fast-paced, service-focused environment.

Requirements

• 2+ years of experience in outbound or fulfillment operations, preferably in high-volume environments
• 1+ years in a lead or supervisory role, with a proven ability to train, motivate, and manage teams
• Prior experience in eCommerce, B2B Wholesale, or 3PL operations
• Proficient in Warehouse Management Systems (WMS), Order Management Systems (OMS), Excel, and other Office applications
• Skilled in using operational data to support decisions and drive performance improvements
• High school diploma or GED required

Responsibilities

• Supervise outbound associates and oversee daily operations including picking, packing, kitting, and order fulfillment
• Assign labor and manage shift flow to meet client SLAs, productivity targets (e.g., UPH), and quality standards
• Monitor and report on key performance indicators (KPIs), and use data to drive performance improvements
• Ensure associates are trained on warehouse management systems (WMS), outbound SOPs, and safety protocols
• Communicate effectively with internal teams and clients to resolve outbound processing issues and support service delivery
• Support labor planning and scheduling based on forecasts and capacity needs
• Foster a high-performing team environment through coaching, development, and regular feedback
• Identify and escalate operational or client-related issues as needed
• Contribute to continuous improvement initiatives by refining outbound workflows and supporting company growth objectives

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED