Outbound Customer Service Representative
About The Position
Nexgen Plumbing, Heating, AC and Electrical, is currently seeking a full-time outboud Customer Service Representatives to join our team comprised of creative and energetic employees, who are dedicated to delivering the best customer service experience every day. Our customer service representatives answer calls from existing and potential customers while using a computerized system for tracking information, troubleshooting, and providing information about products and services. In addition, our CSR's schedule service appointments and update customer's accounts. What's In It For Me? Market Value Compensation Robust PTO Plan Health, Vision and Dental plans for you and your family 401K Retirement Plan Life Insurance, Short-Term and Long-Term Disability Special Program Options: FSA, EPA, Legal Services, and Identity Theft Continuous Training for your Professional Development Working in a dynamic, collaborative, and fun environment Coached and supported career growth
Requirements
- High School Diploma or GED preferred
- 1-year customer service experience
- Sales experience or upselling membership experience preferred
- Basic computer proficiency, particularly with Microsoft applications
- Must be fluent in reading, writing and speaking English and must be able to sit for long periods of time
- Must be able to work evenings and weekends when needed
Nice To Haves
- Experience with Service Titan is a plus
Responsibilities
- Successfully handle high volume inbound customer service calls
- Making/handling high volume of outbound calls
- Respond to e-mail inquiries
- Receive and record completed work orders from field technicians
- Expedite unresolved customer grievances to designated departments for further investigation
- Maintain accurate customer information and scheduled appointment details
- Actively promote and sell new or additional services or products when applicable
Benefits
- Market Value Compensation
- Robust PTO Plan
- Health, Vision and Dental plans for you and your family
- 401K Retirement Plan
- Life Insurance, Short-Term and Long-Term Disability
- Special Program Options: FSA, EPA, Legal Services, and Identity Theft
- Continuous Training for your Professional Development
- Working in a dynamic, collaborative, and fun environment
- Coached and supported career growth
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
