Outbound Contact Representative 2

Humana • Indianapolis, IN

1d • Remote

About The Position

Become a part of our caring community and help us put health first The Outbound Contacts Representative 2 is a member of the Provider Concierge team, representing the company by taking inbound calls and making outbound contacts to providers regarding a variety of issues. The Outbound Contacts Representative 2 performs varied activities and moderately complex administrative/operational/customer support assignments. Performs computations. Typically works on semi-routine assignments. The Provider concierge team offers a “white glove” experience to providers and HUBs. The Outbound Contacts Representative 2 performs necessary follow up with members and/or providers. Ensures responses to member and/or provider inquiries are completed on a timely basis to achieve service and quality standards. Decisions are typically focus on interpretation of area/department policy and methods for completing assignments. Works within defined parameters to identify work expectations and quality standards, but has some latitude over prioritization/timing, and works under minimal direction. Follows standard policies/practices that allow for some opportunity for interpretation/deviation and/or independent discretion. Use your skills to make an impact

Requirements

• Previous customer service experience
• Proficiency in Microsoft Office applications, including: Outlook, Word and Excel
• Adaptable with the ability to thrive in a fast paced environment
• Strong attention to detail
• Strong typing and computer navigation skills
• Ability to manage multiple or competing priorities, including use of multiple computer applications simultaneously
• Effective verbal and listening communication skills
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Nice To Haves

• Associate's or Bachelor's Degree
• Experience in healthcare
• Call center experience

Responsibilities

• taking inbound calls
• making outbound contacts to providers regarding a variety of issues
• performs varied activities and moderately complex administrative/operational/customer support assignments
• Performs computations
• performs necessary follow up with members and/or providers
• Ensures responses to member and/or provider inquiries are completed on a timely basis to achieve service and quality standards

Benefits

• Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being.
• Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work.
• Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree