Outbound Collections Specialist

LendingClub•Lehi, UT

20d•$19 - $25•Hybrid

About The Position

At LendingClub, we take pride in supporting members through challenging decisions, and we’re looking for professionals ready to build and apply strong problem-solving and persuasion skills. This role is designed for individuals ready to take the next step, navigating nuanced financial situations that call for advanced communication, negotiations and critical thinking. You’ll manage complex, high-risk accounts, balancing firm decision-making with empathy, resilience, and adaptability. Bring your experience — and grow it with us.

Requirements

Have 1+ year of collections and/or sales experience
Contribute to a positive team environment by actively engaging with your peers and leaders while having a willingness to continuously improve through training and development.
Ability to thrive in a high-stress environment while navigating emotions of others-mainly customers-in a professional and respectful manner
High school diploma or GED equivalent required
Have a quiet, dedicated space (preferably with a door) where you can work uninterrupted at home. This also includes having a dedicated desk and chair for work.
Have high speed internet with low usage during business hours (20MBPS download speed and 5-10 MBPS upload speed)
Be able to connect directly into your modem/router (not via wifi) ethernet cord provided
Be comfortable trouble shooting technical issues without in-person IT support
MUST live and work within 75 miles of the LendingClub office hiring this role.
While working, it is expected that you are not the primary caregiver to any pets, children or elderly.
Required to be on the phones, work on a computer and at a desk for extended periods of time including viewing a screen, using a mouse, manipulating a keyboard and wearing a headset.
Must be able to function effectively in a dynamic fast-paced call center environment where natural and regular work stressors can occur.

Responsibilities

You will work in a fast paced, high-volume environment as you make outbound collections calls on an auto-dialer. About 100 -120 calls daily.
You will navigate difficult conversations while needing to overcome objections, influence outcomes, ask clarifying questions, and negotiate payment arrangements.
You will listen and seek to understand the member’s goals/needs and tailor specific solutions using LendingClub tools and resources
You can expect to contribute to defined KPIs and results by infusing a human element into our call model.