Out of Territory Technician

altafiber•Dublin, OH

14h

About The Position

This position will be responsible for troubleshooting and repairing fiber plant for both Installs and Repairs within the Field Operations I&R group Reviewing and interpreting work orders, circuit diagrams and following departmental standard practices Reviewing and analyzing complex schematic drawings to determine work to be done and sequence of tasks Uses various test and power equipment, and hand tools to identify and isolate service issues from the Central Office through the outside network plant including within the customer premise Responsible for installation and repair of fiber to the Business services Install and repair video, voice, and data services for strategic, large, and general businesses Performs installation and repair functions for Broadband service and WIFI Hotspots Must be skilled in the turn-up and maintenance of routers, bridges, hubs, access points, and other CPE elements used in data networking Performs installation and repair of Static IP, IP assignment, and related management Responsible for installation and repair of wired and wireless networking Various business services and features can be involved, such as hunting, Line/Number Porting, etc. May install fiber connections in the central office and/or fiber connections in the fiber environment Will be required to work on various system power components including but not limited to: batteries, power supplies, and inverters May be required to install, turn-up, repair, and maintain MDU ONT in various locations including but not limited to: outside plant and on customer premise Turn-up FTTH OLT network elements Turn-up FTTH PONS from CO to FDH Repair and maintain FTTH network elements and links Responsible for the permanent repair of cut and damaged cables through fiber splicing procedures Responsible for installation and repair of fiber from Central Office to Premise Receives and interprets repair and install assignments using a tablet and/or laptop computer Repairs Fiber conductors in aerial, buried, underground cable environments as well as customer owned inside wire Responsible for Fiber No Light repair Responsible for B-wire process and repair Adheres to all Company safety standards and protocols Interfaces with repair center technicians and other support groups to resolve customer problems Utilizes various test and power equipment, and hand tools to identify, isolate and install service issues in the outside network from the Central Office to the customer premise May be required to be dispatched on repairs and installations of residential High Speed Internet and Video services in the network

Requirements

Demonstrated experience in the installation/repair of business communication and data systems to include but not limited to phone systems, voice mail platforms, and office LAN's
Demonstrated experience in the installation or repair of VOIP systems
Demonstrated experience in customer premise inside wire repair and replacement
Demonstrated experience in use of test equipment and interpretation of test results
Demonstrated experience in the repair of High Speed Internet and video services
Demonstrated experience in an assignment requiring significant customer interaction
Demonstrated ability to work independently as well as in a team environment
Demonstrated experience in use of a PC and desktop applications
Demonstrated experience with wired and wireless networking
Experience in test equipment that isolates and locates outside plant cable trouble
Experience in customer contact position
Pole climbing
Knowledge of telephony wiring and the ability to perceive differences in wiring color
Physical Requirements; able to lift heavy loads up to 85 lbs.
Safety Requirements: safety shoes; weight restriction policy applies
Satisfactory performance rating
Satisfactory attendance record in last twelve months
Climbs poles and drives company vehicle

Nice To Haves

Knowledge of Company products and services a plus
Knowledge of volt/ohm meters and other various pieces of test equipment
May be required to cross train others

Responsibilities

troubleshooting and repairing fiber plant
Reviewing and interpreting work orders, circuit diagrams
Reviewing and analyzing complex schematic drawings
identify and isolate service issues
installation and repair of fiber to the Business services
Install and repair video, voice, and data services
installation and repair functions for Broadband service and WIFI Hotspots
turn-up and maintenance of routers, bridges, hubs, access points, and other CPE elements used in data networking
installation and repair of Static IP, IP assignment, and related management
installation and repair of wired and wireless networking
install fiber connections in the central office and/or fiber connections in the fiber environment
work on various system power components including but not limited to: batteries, power supplies, and inverters
install, turn-up, repair, and maintain MDU ONT
Turn-up FTTH OLT network elements Turn-up FTTH PONS from CO to FDH
Repair and maintain FTTH network elements and links
permanent repair of cut and damaged cables through fiber splicing procedures
installation and repair of fiber from Central Office to Premise
Repairs Fiber conductors in aerial, buried, underground cable environments as well as customer owned inside wire
Fiber No Light repair
B-wire process and repair
Adheres to all Company safety standards and protocols
Interfaces with repair center technicians and other support groups to resolve customer problems
Utilizes various test and power equipment, and hand tools to identify, isolate and install service issues
repairs and installations of residential High Speed Internet and Video services in the network