OST Performance Coordinator

Public Health Management Corporation • Philadelphia, PA

1d

About The Position

PHMC, a non-profit public health institute, serves as the intermediary entity
for the City of Philadelphia Department of Human Services’ Out of School Time
Project (DHS OST) and the Mayor’s Office of Education Extended Day/Extended Year
Initiative (MOE EDEY). In this role, PHMC manages a citywide contract with
approximately 160 programs and provides program monitoring and support, contract
oversight, data management, and fiscal oversight. Combined, these two programs
support approximately 9,500 youth in grades K-12 through after-school,
before-school, and summer programs throughout the city of Philadelphia. The
project aims to provide quality out-of-school-time programming to improve life
skills, increase academic engagement, expand enrichment opportunities, and
prepare youth for higher education and employment.
The OST Performance Coordinator proactively engages the diverse sector Out of
School Time (OST) programs throughout Philadelphia to cultivate a community of
performance measurement and improvement that moves OST providers along a
continuum of program quality consistent with the City of Philadelphia’s vision
for quality; ensuring and advancing the use of structured activities in OST
programs; and developing and promoting professional development activities for
OST providers. The Performance Coordinator collaborates with the other
performance Coordinators as well as the OST coaching team to develop and execute
data-informed quality improvement. The Performance Coordinator performs outreach
to build and maintain a caseload of OST programs with the interest and
capability of engaging in measurement and improvement activities. The
Performance Coordinator reports to the Senior Performance Manager. This position
requires office and field-based activities.

Requirements

• Knowledge of quality improvement, performance management, data management and analysis, organizational development, and capacity building
• Knowledge of the principles, practices, methods, techniques, literature, and current developments in OST
• Excellent oral and written communication skills
• Strong organizational skills
• Strong interpersonal skills
• Data visualization skills
• Ability to work independently
• Ability to meet deadlines
• Technological proficiency, especially in Microsoft Word, Excel, PowerPoint, and Outlook
• Ability to work in a fast-paced environment, with flexibility and adaptability in work style and schedule
• Minimum of three (3) years of administrative or operations experience working with organizations serving children and youth required.
• Experience in program quality improvement, capacity building, customer relationship management, community engagement, and data-informed performance management required.
• Experience developing and implementing data-driven programming for youth, teens, and opportunity youth.
• Required: Bachelor’s degree in education, public health, public policy, youth development, or a related field.

Nice To Haves

• Knowledge of the NIOST Afterschool Program Assessment System and Making Meaning of Multiple Data Sets is preferred but not required.
• Preferred: Master’s degree in one of the above subject areas or a related field

Responsibilities

• Solicit and facilitate OST provider participation in performance management, measurement, and quality improvement activities.
• Establish and maintain an effective support relationship with OST programs, ensuring consistent communication and use of data to advance both provider and OCF objectives.
• Support the configuration of performance management platforms and delivery of training and technical assistance to support provider use of platforms.
• Help OST providers identify relevant performance indicators and develop improvement plans to achieve target programmatic and operational outcomes.
• Identify and disseminate effective strategies, tools, and resources within the OST sector.
• Function as a collaborative member of the performance management team to develop and deliver resources to providers (on-site, workshops, learning communities, roundtables, conferences, etc.).
• Support the OST Contracts team with the annual continuation application or competitive proposal process.
• Prepare quantitative and narrative content to support regular and ad hoc reporting.
• Conduct and document program observations as needed.
• Perform other OST-related duties or special projects as directed by the supervisor.
• Analyze individual, segmented, and aggregate performance data to identify trends and generate recommendations to advance provider goals and OCF goals.
• Participate in community events, conferences, and trainings.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level