OSS Solution Engineer

Amdocs • Alpharetta, GA

1d • Onsite

About The Position

Amdocs helps the world’s leading communications and media companies deliver exceptional customer experiences through reliable, efficient, and secure operations at scale. We provide software products and services that embed intelligence into how work runs across business, IT, and network domains –delivering measurable outcomes in customer experience, network performance, cloud modernization, and revenue growth. With our talented people, and more than forty years of experience running mission-critical systems around the globe, Amdocs runs billions of transactions daily. Our technology is relied on every day, connecting people worldwide and advancing a more inclusive, connected world. Together, we help those who shape the future to make it amazing. Amdocs is listed on the NASDAQ Global Select Market (NASDAQ: DOX) and reported revenue of $4.53 billion in fiscal 2025. For more information, visit www.amdocs.com At Amdocs, our mission is to empower our employees to 'Live Amazing, Do Amazing' every day. We believe in creating a workplace where you not only excel professionally but also thrive personally. Through our culture of making a real impact, fostering growth, embracing flexibility, and building connections, we enable them to live meaningful lives while making a difference in the world. In one sentence Design and implement resilient system architectures for cloud-native and hybrid environments, ensuring alignment with business and technical requirements. Work Location Requirement Position requires employee to work out of customer office in Alpharetta, GA 3 days a week

Requirements

• Bachelor's degree in Science/IT/Computing or equivalent and 7-8 years' experience as a software engineer or a software support engineer.
• Must have experience in Telco in the following areas; inventory, workflow , provisioning
• Knowledge & Experience with Fiber
• Practical experience with TMF
• Need to have good background and hands on experience in creating user stories
• Need to have excellent communication skills

Nice To Haves

• Extra points if have experience with AT&T

Responsibilities

• Collaborate with product managers and stakeholders to define technical requirements and translate them into clear, actionable user stories.
• Participate in sprint planning, backlog grooming, and daily stand-ups to align infrastructure work with product goals. Provide technical input during feature planning to ensure infrastructure readiness and scalability.
• Maintain comprehensive documentation of system configurations, operational procedures, and audit-related processes to support transparency and compliance.
• Collaborate closely with software engineering teams (Development, Testing) to enhance CI/CD pipelines and streamline deployment workflows across environments.
• Work cross-functionally with product, Architects, security, and operations teams to define system requirements and ensure infrastructure solutions meet business objectives.
• Implement and enforce robust security practices, including access controls, vulnerability management, and compliance with industry standards.
• Disaster recovery planning and execution, including backup strategies, failover testing, and incident response coordination.
• Conduct system capacity planning and forecasting to support current and future business growth.
• Provide Tier 2/3 support for complex system issues, driving root cause analysis, and implementing long-term corrective actions.
• Evaluate, recommend, and integrate emerging technologies, tools, and frameworks to enhance system performance, reliability, and developer productivity.
• Stay current with industry trends and emerging technologies to drive innovation.

Benefits

• We provide stellar benefits including but not limited to, health, dental, unlimited vacation and parental leave!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level