OS&D Account Manager

Uber Freight • Chicago, IL

4h • Hybrid

About The Position

Uber Freight is looking for an OS&D Operations Representative to help develop processes and system improvements that continuously set a higher standard. This individual will participate in the operations of critical business processes that involve delivery exceptions. They will work with carriers and customers to work towards mutual resolution of issues. Individual must have strong decision making ability and be able to utilize team SOPS, but be able to think outside the box and be able to operate in a changing environment. In addition to escalation resolution, you will drive continuous improvement to Uber Freight’s delivery exception management space, reducing the impact of these incidents across all aspects of our business. While each incident is unique, identifying and surfacing actionable trends will be a key part of this role. Although cases are managed by the individual there is extensive team collaboration and must be willing to chip in when it is busy season or at times of staffing constraints.

Requirements

• Experience problem solving and proposing unique solutions to complex issues while providing top tier customer support
• Strong attention to detail
• Outstanding work ethic and sense of urgency
• Excellent written and verbal communication skills - You are a clear and concise communicator with the ability to synthesize a lot of information quickly, highlight the meaningful points, and disseminate priority insights
• Commitment to continuously improving (self and business)
• Minimum 2 years of related experience

Nice To Haves

• Bachelor's degree strongly preferred
• First-hand experience working with both shipper and carrier partners
• Domain-specific knowledge in cargo risk & security, carrier & shipper fraud, compliance, and/or safety in the logistics (or related) industries
• Ability to flourish in a high growth tech environment where change is constant
• Intermediate ability in Microsoft Office and Google suite
• Bilingual in Spanish preferred

Responsibilities

• Work across functions to continually seek new solutions for team efficiency and customer logistics challenges
• Drive forward the future vision of Uber Freight with our product team and help sell that vision to our customers
• Own all core account metrics and goals across account management teams
• Passionately prioritize the service needs of our customers
• Develop process and system improvements to continually raise the bar of execution
• Resolve any issues that come up in the normal operation of freight
• Manage both Internal and External Stakeholders with urgency and ownership of the issue

Benefits

• Employees working more than 30 hours in the US at Uber Freight are eligible for benefits like a company sponsored health plan, dental and vision benefits, 401k match, financial and mental wellness benefits, parental leave, short- and long-term disability coverage, life insurance and more.
• US based employees may also be eligible for a performance or sales incentive bonus program, participation in Uber Freight equity awards, and other types of compensation depending upon the role.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level