Orthotic Fitter & Durable Medical Equipment Specialist
About The Position
OAM + i’move is seeking a Orthotic Fitter & Durable Medical Equipment Specialist to join our DME team. This role is responsible for all aspects of durable medical equipment (DME) and providing excellent customer service in a fast-paced, ever- changing, and multitasking environment. This position interacts closely with patients and a multidisciplinary team in a highly organized and professional manner. Ensures an exceptional patient experience is achieved by displaying effective customer service, problem solving and communication skills in a friendly, thoughtful, and empathetic manner. Comprehensive on-the-job training will be provided to ensure success in this role.
Requirements
- Proficiency in the comprehension and application of contemporary bracing and Durable Medical Equipment (DME) products; strong attention to detail; comprehensive understanding of orthopaedics; and thorough knowledge of insurance policies, procedures, and requirements.
- Graduate of accredited Athletic Training program with current Athletic Trainer licensure/certification (ATC), Certified Orthotic Fitter (BOC COFs) or Medical Assistant.
- Standing and Walking: Ability to stand and walk for extended periods (up to 6-8 hours per shift).
Responsibilities
- Attend and participate in meetings with Supervisor on oversight of DME program.
- Attending DME product and fitting training as scheduled.
- Present Medicare updates and new product Development as it pertains to DME Coordinator Assistant.
- Obtains authorization, as required by insurance company, for all products.
- Uploads authorization into patient EMR to ensure appropriate record maintenance.
- Follows up on all “pending” authorizations, and provides any additional information as requested, in a timely manner.
- Maintains accurate, legal, and ethical documentation at all times.
- Provides patients with basic information and instruction regarding DME products.
- Assist the DME coordinator with inventory, brace fitting, EMR orders, charge entry, Medicare compliance.
- Act as a resource for product to staff and physicians.
- Customer relations and retail sales.
- Check patients in and out as needed.
- Becomes knowledgeable in all areas of DME billing and payment. This includes insurance updates, eligibility, cash and carry, and advanced beneficiary notice.
- Includes tracking new product procedures.
Benefits
- competitive pay
- great PTO
- a complete benefits package with several coverages at no cost to the employee
- a schedule with weekends usually on a voluntary basis and many paid holidays off
- 401k plan to which OAM makes a 3% safe harbor and discretionary profit-sharing contribution
- 4 Priority Health medical plans with HSA and FSA options
- Delta Dental
- VSP Vision
- Pet, and Identity Theft insurance
- Short-Term and Long-Term Disability and Life Insurance
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
101-250 employees
