Durable Medical Equipment Specialist

Sanford Health•Sioux Falls, SD

10d•$18 - $28•Onsite

About The Position

Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We’re proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint. Job Description Provide first-line communication with a variety of patients, referral sources, and clinicians to facilitate ordering and delivery of durable medical equipment (DME) products, supplies and services. Ensure all patient information is processed timely and accurately to enhance patient satisfaction and optimize revenue. Receive inquiries and orders in person, by telephone, fax, and email. Gather all necessary documentation, as it relates to payer requirements, standard operating procedures, and compliance programs. Communicate with patients, caregivers, and providers regarding the coverage, use, and benefits of DME products, supplies and services. Resolve customer concerns, questions, and complaints by identifying problems and coordinating appropriate corrective action. Anticipate patient needs and respond quickly to patient requests. Input new patient demographics and ordering information into the computer system, creating and assuring accuracy of sale orders and delivery tickets. Educate patients on CPAP equipment and supplies, financial responsibility, and collection of patient portion. Educate patients on set up, assembly, and cleaning of CPAP related equipment and supplies. Provide fitting and patient education on application, use, care and expected outcome for products as indicated by the physician instructions and manufacturer recommendations. Furnish patients with resources, including but not limited to, Customer Handbook, contact numbers, product manuals, reorder information, and educational materials. Process paperwork –confirm accuracy of delivery tickets and complete the sale orders. Maintain a working knowledge base regarding billing, documentation, and reimbursement guidelines/issues, including but not limited to Medicare, Medicaid, other third party, and contracted payers. Assist in maintaining a clean, stocked, and sanitized store. Complete tasks with minimum supervision, exercising independent judgment. Perform other duties as assigned by management.

Requirements

High school diploma or equivalent.
Strong knowledge of computer functions and basic Microsoft Office applications.
Detail oriented, excellent documentation skills, and the ability to follow through to the end.
Basic knowledge of the medical field, with prior experience in home medical equipment preferred.
When applicable, the employee must have a current valid driver’s license, and must meet all medical guidelines for Sanford Health Category III drivers.

Nice To Haves

Basic knowledge of the medical field, with prior experience in home medical equipment preferred.

Responsibilities

Provide first-line communication with a variety of patients, referral sources, and clinicians to facilitate ordering and delivery of durable medical equipment (DME) products, supplies and services.
Ensure all patient information is processed timely and accurately to enhance patient satisfaction and optimize revenue.
Receive inquiries and orders in person, by telephone, fax, and email.
Gather all necessary documentation, as it relates to payer requirements, standard operating procedures, and compliance programs.
Communicate with patients, caregivers, and providers regarding the coverage, use, and benefits of DME products, supplies and services.
Resolve customer concerns, questions, and complaints by identifying problems and coordinating appropriate corrective action.
Anticipate patient needs and respond quickly to patient requests.
Input new patient demographics and ordering information into the computer system, creating and assuring accuracy of sale orders and delivery tickets.
Educate patients on CPAP equipment and supplies, financial responsibility, and collection of patient portion.
Educate patients on set up, assembly, and cleaning of CPAP related equipment and supplies.
Provide fitting and patient education on application, use, care and expected outcome for products as indicated by the physician instructions and manufacturer recommendations.
Furnish patients with resources, including but not limited to, Customer Handbook, contact numbers, product manuals, reorder information, and educational materials.
Process paperwork –confirm accuracy of delivery tickets and complete the sale orders.
Maintain a working knowledge base regarding billing, documentation, and reimbursement guidelines/issues, including but not limited to Medicare, Medicaid, other third party, and contracted payers.
Assist in maintaining a clean, stocked, and sanitized store.
Complete tasks with minimum supervision, exercising independent judgment.
Perform other duties as assigned by management.