Orthotic Clerk

The Royal Wolverhampton NHS Trust • Wolverhampton, WV

4d

About The Position

To deliver an effective and competent level of receptionist and/or clerical support and consistently deliver a “client-focused” service which promotes good customer service and effective working relationships. The job description and person specification are an outline of the tasks, responsibilities and outcomes required of the role. The job holder will carry out any other duties as may reasonably be required by their line manager. The job description and person specification may be reviewed on an on-going basis in accordance with the changing needs of the Department and the Organisation Senior staff (Grade 3) will be required to demonstrate a significant level of initiative in organising their workload and that of others and in taking decisions and action within clearly defined limits Advert To prepare orthotic clinic sheets, patient information sheets and orthoses ensuring all are accurate To provide reception service for patients that is efficient and welcoming To make appointments for patients to attend the orthotic clinics, also to cancel and re-book clinics as the need arises and arrange their transport when appropriate. To accurately add, amend and retrieve information on the computerised patient management and orthotic ordering systems To make prescription charges and issue receipts or note proof of exemption from such charges where appropriate To order, progress chase, receive and dispatch orthoses Working for our organisation The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve. We are building a workforce that can help us to fulfil our values, improve the quality of care for patients, and solve the health care problems of tomorrow. We’re passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients. We are delighted that we have been rated as “Good” by CQC. We have achieved numerous awards; The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020. The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly. Detailed job description and main responsibilities Please see attached Job Description/Person Specification for a full detail of role and main responsibilities Flexible Working - As a major employer in the Black Country and West Birmingham region we are committed to supporting all employees to achieve a healthy work life balance. We want the Black Country and West Birmingham region to be the best place to work and as such will consider all requests to work flexibly taking into account personal and individual circumstances alongside the needs of the service. We encourage all prospective applicants to discuss their individual circumstances with the Recruiting Manager as part of the on-boarding process. Qualifications - Please be advised that if the post that you are applying for requires any level of qualification (e.g. A-Levels, Degree etc) or Professional Registration (e.g. Nursing and Midwifery Council, General Medical Council etc) you will be required to provide proof as part of the pre-employment process. By submitting your application you are giving the Trust permission to check the qualification certificates provided back to the source provider. Please note that a sample of all applicant’s qualifications will be checked with the educational institution or provider. Furthermore, a sample of all applicants’ qualifications will be checked back to the educational institution or provider to interview letters to further deter fraud. Visa/Sponsorship Information The Trust welcomes suitably qualified applicants including those who may require a Trust issued Certificate of Sponsorship. However, not all our roles are eligible for visa sponsorship. If you require sponsorship, we recommend applicants check whether the role is eligibility prior to applying. More information can be found on the UKVI website: Health and Care Worker Visa or Skilled Worker Visa .

Responsibilities

• To prepare orthotic clinic sheets, patient information sheets and orthoses ensuring all are accurate
• To provide reception service for patients that is efficient and welcoming
• To make appointments for patients to attend the orthotic clinics, also to cancel and re-book clinics as the need arises and arrange their transport when appropriate.
• To accurately add, amend and retrieve information on the computerised patient management and orthotic ordering systems
• To make prescription charges and issue receipts or note proof of exemption from such charges where appropriate
• To order, progress chase, receive and dispatch orthoses

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed