Orthopedic Service Line Manager

Sturdy Memorial Hospital•Attleboro, MA

32d

About The Position

Responsible for maintaining the day-to-day operations of the designated service line to ensure prompt and full provision and delivery of all medical support services. Provides clinical, fiscal and leadership direction for the assigned surgical clinics. Implements and monitors fiscal and clinical indicators to meet service line standards; this role serves as the key link between the clinical staff administrative staff. Collaborates with all disciplines to promote communication and integrated services for patient care, functions within policies, practice guidelines and operations standards of Sturdy Health Medical Group and Sturdy Memorial Hospital in accordance with the CDC and OSHA standards, and any other applicable regulatory or accreditation agency.

Requirements

Minimum of _5_ years of experience in Medical Practice Leadership.
Excellent Quality Medical Practice Management and Hospital Operating Room Relations
Responsible for oversight of the provision of surgical specialties
Responsible for managing the resources necessary to provide patient-focused care that is seamless, cost-effective and outcome oriented.
Promotes and participates in ongoing quality improvement activities and is invested in preventing errors from reaching the patients.
Must meet all criteria associated with responsibilities detailed in this document.
Must possess excellent interpersonal skills and adaptability, creating a favorable image in relationship to the Surgical Medical Practice Department and the Sturdy Health as a whole.
Strong leadership and analytical base
Charged with maintaining the proper scheduling of all site personnel to ensure that all areas are appropriately staffed to provide scheduled appointment and/or walk-in medical care to patients.
Command of verbal and written English
Positive interpersonal communication skills
Good organizational skills
Must develop and maintain positive relationships across all areas of responsibility.
Must visibly demonstrate commitment to customer relations and all basic concepts of continuous quality improvement and preventing error from reaching the patient.
Provides timely, positive responses to the needs of all customers, including patients, families, co-workers, and physicians.
Available on off-hours as needed, if site has extended evening and/or weekend hours, or emergencies
Masters in health-related field or enrolled in a program within 12 months of hire.
BA/BS Degree in Business, Health Care Administration, or another relevant field required.

Nice To Haves

Three to five years of supervisory or management experience in a medical office or healthcare setting.
Knowledge of medical office operations, including scheduling, billing, insurance, and compliance requirements.
Familiarity with Electronic Health Records (EHR) systems and healthcare reporting tools.
Strong financial acumen, with experience in budgeting, payroll, and revenue cycle management.
Excellent leadership, communication, and conflict-resolution skills.
Ability to develop and implement policies, procedures, and process improvements.

Responsibilities

Responsible for implementing projects and strategic plans in multispecialty sites with oversight
Maintains a safe and healthy environment for patients and staff by following policies and procedures.
Provides leadership support to those who supervise support staff involved in clinical and administrative activities, with emphasis on sensitivity to patients and meeting service standards.
Plans, organizes, and oversees work schedules and assignments of support staff to meet operational needs.
Coordinates coverage for absences, meal breaks, training, and vacations.
Charged with maintaining the proper scheduling of all site personnel to ensure that all areas are appropriately staffed to provide scheduled appointments and/or walk-in medical care to patients.
Facilitates patient flow through the practice/s.
Ensure all staff members complete competency requirements as required for their position.
Responsible for ensuring the accuracy of patient-related activities such as registration, managed care referrals, the collection, recording and distribution of cash and check payments, medical assisting vital signs and lab tests.
Assist providers and ensure availability of needed supplies.
Implement processes and procedures to ensure efficient processing of work including, but not limited to, time of service, scheduling, referral management, pre-registration and visit ticket entry.
Works with the site Medical Director or Physician Lead, Director of Primary/Specialty Care, and site coordinators to develop office orientation procedures and protocols.
Responsible for serving as site’s point of contact for all provider needs and patient concerns.
Responsible for the achievement of key metrics as clearly outlined in the Annual Goals.
Meet monthly with Director of Operations to assess site performance, discuss interventions.
Responsible for successful implementation of necessary site interventions.
Hold monthly staff and/or Provider meetings.
Collaborate with Quality and Population Health to ensure accuracy of data input and patient outreach/in-reach.
Provides feedback to site Providers as well as to the Director Primary/Specialty Care regarding improvements and changes to systems.
Ensure that staff's training needs are met.
Identifies training needs in both business/office and patient care activities and assists with training of support staff to ensure staff proficiency.
Coordinates regular skills development sessions for support staff.
Has the authority to direct and support employees’ daily work activities.
Has authority to undertake or recommend the following employment actions: hiring, termination, corrective action, and performance reviews.
Assists in planning, monitoring and/or managing budget in functional area of department.
Assist with other administrative responsibilities as needed.
Ensures general site cleanliness, including waiting/exam rooms.
Monitors and maintains supplies needed for practice operations.
Available on off-hours as needed, if site has extended evening and/or weekend hours, or emergencies