Orthodontic Sales & Treatment Representative (Internal)

Kozlowski DePascale Orthodontics•New London, CT

10h

About The Position

Summary of Position: The Orthodontic Sales & Treatment Representative is a pivotal role to Kozlowski DePascale Orthodontics and serves as a primary point of contact for potential customers. This role will focus on customer development and ensuring excellent customer service to promote the business and retention. This role will provide a wealth of knowledge of treatment plans and best practices. Essential Job Function: Obtaining high treatment acceptance by explaining cost of treatment, insurance coverage, and finance options . Solicit referrals from patients post-treatment while at the same time tracking satisfaction with work provided. Contact patients/guarantors the day prior or the day of the appointment regarding fees due and to confirm the appointment. Communicate to office management if schedules are not filled for consults . Presenting treatment plans and giving estimates of treatment costs in an effective manner. Educating and discussing the Orthodontist's treatment plan after diagnosed and reviewed by the clinical staff with the patient. Ensure patients are cleared for treatment including all cleanings and restorations are validated before beginning treatment. Promoting and upholding the values of Orthodontic Partners in all aspects of the job. Exhibit excellent customer service and communicate with potential customers in a friendly and efficient manner. Ensure patients are cleared for treatment including all cleanings and restorations are validated before beginning treatment. Ensure patients are compliant with appointments, financial obligations, send the appropriate communication leading up to or including termination from treatment. Drive results and strive to consistently achieve results and goals set forth by management. Other duties as required.

Requirements

High level knowledge of Orthodontics and associated treatment planning
Action-oriented and taking initiative, being adaptive and flexible in a changing environment
Understand and can effectively communicate techniques utilized in the Orthodontic field
Have a detailed knowledge of dental insurances, service limits, and financing options
Customer service or sales experience, along with dental knowledge preferred
Have excellent written and oral communication skills
Compassion and high level of service for our patients, parents, and staff
Integrity, always doing the right thing
Dependable, reliable to be at work when scheduled
Attention to detail
Able to organize work, engage in a variety of tasks simultaneously and consistently meet deadlines
Professional manner and appearance at all times
Computer skills: Microsoft office and Web Browser
Telephone skills: Proper telephone etiquette and information gathering skills
High School Diploma, GED or equivalent Required
1-3 Years Relative Experience

Responsibilities

Obtaining high treatment acceptance by explaining cost of treatment, insurance coverage, and finance options
Solicit referrals from patients post-treatment while at the same time tracking satisfaction with work provided
Contact patients/guarantors the day prior or the day of the appointment regarding fees due and to confirm the appointment
Communicate to office management if schedules are not filled for consults
Presenting treatment plans and giving estimates of treatment costs in an effective manner
Educating and discussing the Orthodontist's treatment plan after diagnosed and reviewed by the clinical staff with the patient
Ensure patients are cleared for treatment including all cleanings and restorations are validated before beginning treatment
Promoting and upholding the values of Orthodontic Partners in all aspects of the job
Exhibit excellent customer service and communicate with potential customers in a friendly and efficient manner
Ensure patients are cleared for treatment including all cleanings and restorations are validated before beginning treatment
Ensure patients are compliant with appointments, financial obligations, send the appropriate communication leading up to or including termination from treatment
Drive results and strive to consistently achieve results and goals set forth by management
Other duties as required