Orientation & Student Experience Program Manager

Florida Polytechnic University

2d•Onsite

About The Position

The Orientation & Student Experience Program Manager provides strategic leadership for the planning, coordination, and continuous improvement of New Student Orientation and student experience initiatives within Student Engagement. Working closely with the Director of Student Engagement, this position oversees the development and delivery of programs designed to support student transition, connection, and success. The Program Manager supervises the Student Experience & Orientation Program Specialist and leads efforts to design, implement, and assess orientation programs and large-scale engagement initiatives that enhance the overall student experience. This role collaborates with campus partners, including Admissions, Student Success, and Academic Affairs, to ensure orientation and engagement programs align with institutional priorities, retention goals, and student success outcomes. The position uses data-informed practices to evaluate program effectiveness and implement improvements that strengthen student engagement across the university.

Requirements

A bachelor’s degree in higher education administration from an accredited institution of higher education or a related field (or any appropriate combination of relevant education, experience, and/or certifications)
3-4 years of professional work experience
Excellent human relations and communication skills
Experience managing complex and detailed projects/tasks
Must possess a valid driver’s license
Ability to pass a criminal background check, which may include a Level II screening as required by Florida Statute §435.04
Compliance with federal and state privacy regulations

Nice To Haves

A master’s degree in higher education administration from an accredited institution of higher education or a related field
2-3 years of professional work experience (with a Master’s degree)
Excellent human relations and communication skills
Experience managing complex and detailed projects/tasks
Excellent interpersonal and communication skills, both oral and written
Strong commitment to excellence in education and service
Ability to handle multiple competing priorities, to set and meet deadlines
Proven ability to organize and host events
Skills in effective and persuasive interpersonal communication skills to gather information, resolve problems, and assess situations
Ability to coordinate major projects
Knowledge of issues, trends, policies, and best practices that are relevant to student affairs

Responsibilities

Establish goals, learning outcomes, and assessment plans for orientation and large-scale campus programming in conjunction with the Director of Student Engagement.
Oversee the comprehensive design and long-term development of New Student Orientation and Student Experience Programming.
Oversee data collection and analysis related to orientation effectiveness and student engagement programming.
Evaluate program effectiveness and implement improvements based on data.
Ensure program alignment with student success and retention goals.
Supervise the Student Experience & Orientation Program Specialist.
Provide oversight of student leader selection, training structures, and performance management processes.
Serve as the primary liaison to Admissions, Student Success, Academic Affairs, and other campus partners regarding orientation.
Other duties as assigned.