Orientation and Client Care Coordinator

Angels of Care Pediatric Home Health•Gainesville, FL

4d•$19 - $22•Onsite

About The Position

The Orientation and Client Care Coordinator is a dual-role supporting both client care and employee onboarding - making it essential to the daily operations of the office. You’ll be the go-to person for incoming calls, scheduling support, and new hire orientation, helping ensure our nurses and office team members are equipped to provide outstanding care from day one. In this role, you will: Serve as the first point of contact for incoming and outgoing calls, providing warm, knowledgeable support to clients and team members. Support scheduling of nurses and client visits, working closely with clinical staff to ensure seamless care coordination. Build strong relationships with nurses and families, helping everyone feel heard, supported, and valued. Facilitate the onboarding and orientation process for new office and field employees. Enter and maintain accurate employee information; scan, file, and organize documents to ensure compliance. Provide orientation support in person, over the phone, and via email—answering questions and offering guidance. Assist with employee recordkeeping and ongoing compliance tracking.

Requirements

Proven customer support experience
Strong communication and relationship-building skills
Ability to stay organized and manage competing priorities in a fast-paced environment
Comfort with office technology and multitasking across systems
A passion for helping others and a natural ability to make people feel at ease

Nice To Haves

Experience in a client-facing, administrative, or scheduling role preferred

Responsibilities

Serve as the first point of contact for incoming and outgoing calls, providing warm, knowledgeable support to clients and team members.
Support scheduling of nurses and client visits, working closely with clinical staff to ensure seamless care coordination.
Build strong relationships with nurses and families, helping everyone feel heard, supported, and valued.
Facilitate the onboarding and orientation process for new office and field employees.
Enter and maintain accurate employee information; scan, file, and organize documents to ensure compliance.
Provide orientation support in person, over the phone, and via email—answering questions and offering guidance.
Assist with employee recordkeeping and ongoing compliance tracking.