Organizational Change Management (OCM) Analyst

NTT DATA•Little Rock, AR

About The Position

The OCM Analyst will support Business Operations Support (BOS) for a state Medicaid Program. Working under the direction of the OCM Manager, this role will analyze organizational impacts, develop change management strategies, create training materials, and support alignment across multiple Project Management Offices (PMOs). The successful candidate will collaborate with state business staff, system and service vendors, and NTT DATA project managers and consultants to support planning, design, UAT, implementation, and evaluation of key system and processes changes.

Requirements

6+ years supporting or developing healthcare systems.
3+ years supporting large, complex Medicaid system implementations or Medicaid business operations.
3+ years supporting state Medicaid Programs/Medicaid Management Information System (MMIS) with experience in training, communications, or OCM.
1+ year working with SDLC methodologies and project management principles.
2+ years delivering OCM work (change methodology, stakeholder engagement, communication planning, training, organizational readiness, etc.).

Nice To Haves

Strong verbal communication, facilitation, and presentation skills.
Excellent technical and professional writing skills.
Experience in consulting and OCM; Prosci® or similar certification preferred.
Proficiency with Microsoft tools, Jira, SharePoint, Teams, and Outlook.
Experience working with Medicaid Enterprise Systems (MES) vendors.
Ability to translate between non-technical business users and technical IT teams.
Strong analytical, problem-solving, and client service skills.
Demonstrated ability to coach, motivate, and guide teams through change.
Exceptional organizational and time management skills.

Responsibilities

Conduct change impact assessments, stakeholder analyses, readiness assessments, and risk evaluations.
Apply structured OCM methodologies (e.g., ADKAR, Prosci®) to guide change activities.
Develop OCM deliverables including Change Management Plans, Communication Plans, Stakeholder Maps, and Reinforcement Plans.
Review vendor OCM deliverables (e.g., Communication Plans, Training Plans) for quality and alignment.
Identify resistance, develop mitigation strategies, and track OCM issues and adoption progress.
Support organizational alignment across PMOs and ensure consistent OCM practices.
Conduct training needs assessments based on project impacts and stakeholder groups.
Develop training materials including user guides, Standard Operating Procedures (SOPs), Quick Reference Guides (QRGs), presentations, facilitator guides, and job aids.
Collaborate with Subject Matter Experts (SMEs) to translate technical or process-heavy content into clear, user-friendly training.
Deliver training sessions (virtual or in-person) and support end-user readiness.
Conduct post-training evaluations, measure outcomes, and apply continuous improvement.
Support staffing and training plans for new processes and system changes.
Analyze technical, business, and user needs to develop clear requirements documentation.
Review project artifacts throughout the Software Development Lifecycle (SDLC) for quality, compliance, and completeness.
Identify and report issues, risks, and dependencies.
Research business problems and provide recommendations to support decision-making.
Ensure project methodologies, processes, and governance standards are followed.
Prepare and deliver presentations to business leaders, vendors, and project teams.
Develop and execute communication strategies for internal and external stakeholders.
Identify communication channels, formats, and frequency to support project transparency and adoption.
Promote consistent messaging across PMOs, vendors, and business units.
Facilitate communication between business and technical teams to ensure shared understanding.
Publish communication materials throughout the project lifecycle.