Organization Readiness Delivery Lead, Group Insurance

Guardian Life Insurance • Boston, MA

4d • Hybrid

About The Position

As the Organization Readiness Delivery Lead, you will support the Group Benefits Transformation strategy for the organization’s transformation initiatives. You will collaborate closely with the Program Management Office, portfolio program leads, and cross-functional Group Benefits partners as required. The Group Benefits Portfolio will enable our organization to provide more efficient and improved customer service as well as new growth opportunities and modernization efforts which in turn will help us realize our financials goals. You are responsible for supporting change management for key, cross-functional initiatives and assisting business areas with improving change adoption including assisting with communication strategies and rollout, influencing adoption and change resiliency, supporting training and resource development, and partnering with change champions. This role is critical in supporting business readiness for various initiatives, enabling the development of key resources, awareness, and adoption across impacted teams. Supporting transparent communication, program monitoring, and collaboration with collaborators and business partners to drive accountability are key deliverables. You will Engage collaborators and partners to support and implement detailed action plans, enabling the execution of initiatives and change adoption Support organization readiness for Group Benefits-wide projects across workstreams and functional areas by contributing to the delivery of consistent messaging and communication, training and documentation, and enablement for customer-facing initiatives Apply strategic frameworks to identify issues and solve problems structurally and creatively Develop concise and engaging presentations for leadership team updates Work collaboratively with team members across Guardian Identify training opportunities and contribute to the development of training programs Provide business SME support for training, documentation, and communication design and impact assessments Act as a liaison with all internal Group Benefits departments to ensure end-to-end process success, provide subject matter expertise, and develop recommendations to improve change adoption and execution on initiative deliverables Coordinate, plan, and deliver results optimally through proficient change management and project management skills Facilitate engagement: communicate and market programs to drive engagement and adoption

Requirements

• Bachelor’s degree or equivalent work experience
• 3+ years of experience in insurance, preferred
• Experience delivering on complex projects or timelines and can work in a highly ambiguous and fast-paced environment
• Great teammate with proven ability to cultivate and coordinate working relationships within a matrixed environment with a positive attitude
• Strong written and verbal communication skills and consensus building skills, along with active listening skills
• Ability to build trust with business partners and communicate a vision - “tell the story"
• Strong business insight and ability to become familiar with a wide array of business processes
• Able to effectively interact with various levels of an organization, including both technical and non-technical business areas
• Previous experience with change management preferred
• Ability to share and improve innovation, efficiency, and execution
• In order to be a successful applicant. you must be legally authorized to work in the United States, without the need for employer sponsorship.

Responsibilities

• Engage collaborators and partners to support and implement detailed action plans, enabling the execution of initiatives and change adoption
• Support organization readiness for Group Benefits-wide projects across workstreams and functional areas by contributing to the delivery of consistent messaging and communication, training and documentation, and enablement for customer-facing initiatives
• Apply strategic frameworks to identify issues and solve problems structurally and creatively
• Develop concise and engaging presentations for leadership team updates
• Work collaboratively with team members across Guardian
• Identify training opportunities and contribute to the development of training programs
• Provide business SME support for training, documentation, and communication design and impact assessments
• Act as a liaison with all internal Group Benefits departments to ensure end-to-end process success, provide subject matter expertise, and develop recommendations to improve change adoption and execution on initiative deliverables
• Coordinate, plan, and deliver results optimally through proficient change management and project management skills
• Facilitate engagement: communicate and market programs to drive engagement and adoption

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees