Organization Change Manager (330)

iTech AG•Arlington, VA

About The Position

iTech AG is seeking a mid-level Organizational Change Management (OCM) Specialist to support federal clients in the implementation and adoption of ServiceNow solutions, with a focus on Hardware Asset Management (HAM), Software Asset Management (SAM), and IT Operations Management (ITOM). This is a hands-on, individual contributor role embedded within the ServiceNow delivery team, responsible for executing change management and training activities in direct support of system development and deployment. The OCM Specialist will work closely with developers, functional leads, and government stakeholders to ensure users are prepared to adopt new capabilities.

Requirements

3–6 years of experience in Organizational Change Management, training, or user adoption roles
Experience working as a hands-on contributor within a delivery or project team
Experience supporting federal government clients or regulated environments
Familiarity with ServiceNow platform (HAM, SAM, ITOM exposure preferred)
Experience developing training materials, job aids, and user documentation
Strong communication and facilitation skills
Bachelor’s degree
Ability to obtain and maintain a Public Trust
Pursuant to government contracts, US Citizenship is required

Nice To Haves

Direct experience supporting ServiceNow implementations in Agile environments
Knowledge of IT asset management and/or IT operations processes
Experience supporting Agile or iterative delivery teams
Familiarity with OCM frameworks (e.g., Prosci, ADKAR)
Experience with eLearning/content development tools (e.g., Articulate, Captivate)

Responsibilities

Serve as an embedded member of the ServiceNow development team, supporting sprint and release activities
Execute OCM activities aligned to system development timelines (e.g., releases, feature rollouts)
Conduct stakeholder analysis and assess change impacts at the feature and process level
Support communication planning and execution tied to specific releases.
Develop and deliver instructor-led and virtual training sessions aligned with system releases
Provide basic ServiceNow platform training and role-based process training (HAM, SAM, ITOM)
Adapt training content quickly based on evolving requirements in an Agile environment
Support training evaluations and continuous improvement
Create practical, task-based job aids and quick reference guides for end users
Document workflows and procedures directly tied to implemented ServiceNow features
Ensure documentation is clear, concise, and compliant with Section 508 accessibility standards
Maintain and update materials in alignment with iterative releases
Partner daily with developers to understand system changes
Participate in Agile ceremonies (e.g., sprint planning, demos) as needed
Translate technical requirements and configurations into user-friendly materials
Provide post-release support, including office hours and user assistance
Other duties as assigned