Orders Management Coordinator - Temporary Role

OPTIMAL HOME CARE INC•Denver, CO

2d•$19 - $20

About The Position

The position is responsible for the management of electronic and paper claims to specified insurance payers. To follow Insurance specific billing companions in order to ensure accurate reimbursement and timely collection. To act as the primary point of contact between the source of payer information, the administrative staff, and field staff. Accurate tracking of remittances and payment management. Chart compliance in accordance with all billing and coding guidelines is to be monitored both pre-billing and post-billing. A high level of accountability and knowledge is expected.

Requirements

High School diploma or G.E.D. required
At least one year of supervisory experience required.
Effective with both written and verbal communication
Strong organizational skills and a detailed orientation
Possess adequate and effective interpersonal skills
Physically able to perform basic office type duties

Nice To Haves

Bachelor’s degree is preferred.
Preferred one year of home care experience and intermediate level of mastery with Excel.

Responsibilities

Supervise Revenue Cycle Team employees
Provide a team approach to building Optimal’s reputation of quality service, dependability, and ownership of delivering great care to our patients, sources, and staff.
Read and respond professionally to emails and phone calls in a timely and effective manner
Troubleshoot issues in both processes and workforce
Work directly with insurance companies, healthcare providers, and patients to execute claim process and attain payment.
Scrub and review patient charts to ensure compliance prior to billing
Review and appeal unpaid and denied claims
Handle collections on unpaid accounts
Manage agency Accounts Receivable reports
Initiate, follow up, and monitor prior authorizations
Answer patient billing questions
Complete reports and analysis as assigned my management
Attend meetings (monthly administrative meetings, weekly team meetings, stand-up meetings, etc.) as requested by Director of Operations, and/or Clinical eldership and prepare data for such meetings as required.
Prepare daily, weekly, and other reports as necessary and as requested by leadership.
Provide feedback and recommendations to Director of Operations and Revenue Cycle team to improve effectiveness and efficiency of processes and delivery of care & customer service.
Assist in interviewing candidates for administrative positions.
Responsible for coaching staff and participating in Corrective Action as necessary.
May assist in the training and on-boarding of new and / or transferring employees
Complete both introductory and annual reviews for Revenue Cycle employees; may collaborate on other agency employee reviews as well.
Other tasks or special projects that may be assigned from time to time
Collaborate with other teams of the agency to promote efficiency and effectiveness of overall agency operations.
Promote agency reputation and staff morale by serving both internal and external relationships with professionalism and excellent customer focus/service
Complies with agency Policies and Procedures as well as Employee Handbook detailing Human Resources policies.
Other duties / responsibilities that support the agency’s core values of Commitment, Advocacy, Respect, and Excellence.
Completes emergency preparedness training as identified as appropriate for this employee level.
Participates in exercises and drills for emergency preparedness, as required.
Other duties and tasks as assigned by the Optimal Home Care Emergency Command Center communication tree in the event of a local, regional or national emergency and/or disaster.