Irving - True TX BBQ - Order Taker/Runner - Full time

HEB•Irving, TX

About The Position

Job Summary: As an Order Taker/Runner, you'll play a key role in the overall H-E-B Restaurant guest experience by providing positive and memorable service while you take guest orders, prepare drinks, deliver food, and maintain cleanliness of the dining area and patio. Key Responsibilities & Essential Functions:• Customer Service / Sales: Builds strong relationships with customers in varying situations Takes orders from customers; assists with menu / beverage selections, including alcoholic beverages Provides detailed information on menu items and specials, and beer and wine Serves food, drink, and products to guests Processes cash, check, debit, and credit transactions accurately and quickly Uses suggestive selling techniques / merchandises effectively to meet guest needs and build department sales Interacts positively with customers in person, on the phone, or through technology Assists with catering orders as needed Addresses complaints; resolves problems in a way that builds relationships Models teamwork to ensure a great guest experience Prepares, packages, merchandises product Assists in technical areas as needed • Compliance / Food Safety / Sanitation: Ensures compliance with TABC regulations Ensures compliance with department and Store standard operating procedures Buses / cleans tables; performs deep clean of dining, ordering, bar areas, as needed Maintains beverage station and bar areas Maintains sanitation in food / beverage prep areas and display cases Properly handles, operates, and maintains equipment Performs other duties as assigned The responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. This is not an exhaustive list of all duties, responsibilities, and skills required. Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations.

Requirements

1+ years Experience in customer service
Working understanding of nutrition values and ingredients
Advanced communication, interpersonal, and customer service skills
Organization and planning skills
Computer skills
Reading / writing skills
Ability to handle guest feedback and resolve problems effectively
Ability to maintain a smile, even when balancing multiple priorities
Completion of Alcohol Seller Training / Cash Handling training upon hire Upon Hire

Nice To Haves

Experience in restaurant Point of Sale (POS) systems (preferred)

Responsibilities

Builds strong relationships with customers in varying situations
Takes orders from customers; assists with menu / beverage selections, including alcoholic beverages
Provides detailed information on menu items and specials, and beer and wine
Serves food, drink, and products to guests
Processes cash, check, debit, and credit transactions accurately and quickly
Uses suggestive selling techniques / merchandises effectively to meet guest needs and build department sales
Interacts positively with customers in person, on the phone, or through technology
Assists with catering orders as needed
Addresses complaints; resolves problems in a way that builds relationships
Models teamwork to ensure a great guest experience
Prepares, packages, merchandises product
Assists in technical areas as needed
Ensures compliance with TABC regulations
Ensures compliance with department and Store standard operating procedures
Buses / cleans tables; performs deep clean of dining, ordering, bar areas, as needed
Maintains beverage station and bar areas
Maintains sanitation in food / beverage prep areas and display cases
Properly handles, operates, and maintains equipment
Performs other duties as assigned