Order Support Specialist

Our Sunday Visitor, Inc.•Huntington, IN

About The Position

The Order Support Specialist will process orders received from the Sales Department. Job duties include entering customer orders, processing customer mailing lists, performing the proper quality checks, and data entry of customer responses. The incumbent will be responsible for reviewing work that needs to be processed each day and completing work to meet customer deadlines and internal metrics.

Requirements

Minimum of 1 year customer service experience
Minimum of 1 year data entry experience
Moderate to advanced computer skills
Knowledge of Microsoft Office
High School Diploma or equivalent
Customer service oriented
Strong communication skills, both verbal and written
Professional and friendly
Self-motivated
Ability to enter orders accurately and efficiently
Dependability
Organized and detailed
Ability to set and meet goals.
Proficient computer experience including Word, and Excel
This position will handle confidential data, and confidentiality must be maintained

Responsibilities

Process orders which include but are not limited to Increased Offertory orders, Parish Capital Campaigns and School annual funds
Develop and maintain a good relationship with Sales, Production, Design, other departments, and members of the management team
Coordinate work with other members of the Order Support Team
Use Advantage and Filemaker to review and enter orders efficiently and accurately
Produce reports for our customers as well as others within our organization
Ability to take ownership of work to meet all customer deadlines
Verify orders are processed in defined metrics to maintain a high level of customer service
Verify questions or concerns with internal and external customers are resolved in a timely manner and follow up is complete
Check quality of work to verify changes are correct for first time run rate and customer satisfaction
Practice flexible capacity for each operation through cross-training
Look for ways to continue to streamline and improve processes
Frequent use of Microsoft Excel, moderate to advanced knowledge is preferred
Other duties as assigned